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EFlorist - Unsuccesfull delivery

1.0
Details
I ordered flower for my girlfriend birthday on 6th of jan to deliver on 9th of Jan because they cannot deliver on 8th of jan Sunday. First i got mail that they can't deliver the bouquet i ordered and they offer different bouquet i accept their new offer because it was too late to change.But they cannot deliver new bouquet even on 9th of jan and ask for delivery on 10th of jan. I did not accept this reluctant and non professional attitude. Now i wait for refund my money back and even refund will take 3 to 5 days. This is ridiculus company. do not trust them for your loved ones.
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Review
#987890 Review #987890 is a subjective opinion of poster.
Cons
  • Unsuccesful delivery
  • Not receiving what i ordered
  • Customer service
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Full refund
Tags
  • Bad Online Flower Seller
  • No Flowers Delivered

Eflorist Royal Flush Flowers Pink Review

1.0
Details
Awful I ordered a pink royal blush as my partner lives pink and instead they sent flowers complete different colours and nothing like what I ordered As for their response I paid £28 + £5.95 the flowers they sent were completely the wrong colour and they seem to think a £5.95 refund is suffice no this is fraud people they advertised a product their was no small print to say it may arrive in A different colour there fore I want my money back or my correct order not a £5.95refund and a 15% discount !!!!scam artist why would I use this company again if they can't get an order hi correct I'm writing to every governing body associated with their business
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Review
#959556 Review #959556 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

EFlorist in Romsey, England - Never turned up

1.9
Details
I brought some flowers for my sister as she was having an operation the website asked what date i wanted them delivered I asked for Friday, this was on the Wednesday by the Monday still no flowers by then i had to chase them up none of the numbers on the website worked I then sent an email which took 4 days to respond and by the following Thursday they still had not arrived Ive asked for a refund lets serif i ever get that??? this was really poor service may be cheap but not if they never turn up.....
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Review
#956546 Review #956546 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Eflorist Delivery Service Review

Ordered flowers and chocolates on 4th November . As yet not arrived. Emailed yesterday 7th nov. Have had no reply yet although website tells you not o email more than once. Think twice before using
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Review
#951507 Review #951507 is a subjective opinion of poster.
Reason of review
Problem with delivery

Pink Lady Review

1.0
Details
NEVER EVER USE THIS COMPANY ABSOLUTELY SHOCKING!!!° WHY IS IT NOT ON TV WARNING PEOPLE....THIEVES ROBBED MY MONEY.....
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Review
#949490 Review #949490 is a subjective opinion of poster.
1.8
Details
EFlorist - DO NOT BUY!! Awful Flowers
EFlorist - DO NOT BUY!! Awful Flowers
EFlorist - DO NOT BUY!! Awful Flowers
I recently ordered the English Hedgerow bouquet for my mums birthday - which arrived promptly on time. However, my mum sent me a picture of the flowers and I was shocked to see they were half the size of the bouquet advertised online and had no high quality flowers in...
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3 comments
Anonymous
#1272558

*** Crooks!!!!

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Review
#926339 Review #926339 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$30
Preferred solution
Full refund
Tags
  • Rip Off Flowers
  • Bad Online Flower Seller
  • Avoid Eflorist
Featured
1.7
Details
EFlorist - My Heart Arrangement Review from Leeds, Leeds
EFlorist - My Heart Arrangement Review from Leeds, Leeds
EFlorist - My Heart Arrangement Review from Leeds, Leeds
I ordered a single red rose within a large grass heart and placed in a narrow black bud vase, with foliage around the base to compliment the modern design. I chose the arrangement for my friend on the day of her mums funeral and the words in my message reflected why. I...
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Review
#920624 Review #920624 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Eflorist Delivery Service Review

1.6
Details
Funeral wreath not delivered. This was all paid for last week. Funeral was 23rd August. Phone lines are all cut off or not working. Only contact is email and ive not recieved anything. Will be adding my complaint to trading standards next. Do not use this company.
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Review
#906177 Review #906177 is a subjective opinion of poster.
Reason of review
Problem with delivery

EFlorist in London, England - HORRENDOUS EXPERIENCE

1.0
Details
My parents placed an order for a bouquet of the Royal Blush to be delivered to me with a request for this to be at 10am (confirmation email containing specific instructions attached below). I waited until 11am, then I rang customer service, who informed me that they cannot see the special instructions, even though "they usually can". They informed me that the florist who has accepted the order is having van issues, and that the flowers will arrive within the next two hours. After the two hours, still no flowers. I called again and a different customer service representative told me that the van is out for deliveries and that they will arrive within the hour. The flowers arrived half an hour later (that's FOUR HOURS DELAY!!!!!!). Unfortunately, not knowing what "Royal Blush" is meant to look like, since my parents ordered it and not me, I happily signed for the order. After sending a photo to my parents, they informed me that this was the ENTIRELY WRONG BOUQUET. Not only were the signature flowers missing, my favourite flowers which were meant to mark this special occasion for me, but they seemed to have been substituted by some mess of branches just to make up for the missing space. The lilies are unopened, which I'm not sure if that's how it's meant to be. Shouldn't the recipient receive the flowers AS PICTURED? To conclude, this has been by far the WORST customer experience of my life, I have lost half of my day on this nonsense and I didn't even get the right flowers. I have asked for a full refund, which I doubt that I will get. Do NOT, repeat, do NOT ORDER FROM HERE.
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Review
#897894 Review #897894 is a subjective opinion of poster.
Reason of review
Order processing issue
EFlorist -  Pretty Pastels Arrangement Review from Exeter, Devon
EFlorist -  Pretty Pastels Arrangement Review from Exeter, Devon
EFlorist -  Pretty Pastels Arrangement Review from Exeter, Devon
DO NOT USE EFLORIST !!! 1st picture is what we ordered. 2nd picture is what was received! 3rd picture is their replacement! Gross misrepresentation! And they say they have to make SMALL SUBSTITUTES sometimes. Ruined the surprise gesture to family member totally and no...
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1 comment
Anonymous
#1192047

You may be interested to know that the UK Advertising Standards Agency (ASA) made a ruling against eflorist on 6th July 2016 as a customer had complained that the product they received bore no resemblance to the image on the website- (completely different selection of flowers, fewer of them, of poorer quality and flat packed not an arrangement as the image suggested). The full details of the case are in the public domain and available to view on the ASA website.

Eflorist were instructed to ensure that the images of their bouquets were representative of the product consumers would actually receive.

May I suggest that if you think they are in breach of this ruling you contact the ASA directly and send your photos as evidence. It may help other customers from getting caught out as you did and force eflorist to comply with the ruling.

Review
#890738 Review #890738 is a subjective opinion of poster.
Reason of review
Not as described/ advertised