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EFlorist review in London, England: Don't expect any flowers

2.4
Details
Published 8 minutes ago Updated 3 seconds ago Don't expect your flowers on time I ordered flowers for my niece's wedding which was yesterday. Here is the email I received:- Your order reference: WA1601872 Dear Kamaly, Good afternoon, Unfortunately, on this occasion we have been unable to deliver your order on the date requested. By way of an apology, we would like to send your order with an upgrade added at our cost, after the Easter weekend. Please reply to this email address to confirm an alternative date for delivery. Once again, please accept our sincere apologies for the delay on this occasion. It's too late for an upgrade! These were her wedding flowers! I have used eflorist on a number of occasions over the past few years without any problems, however this Easter weekend I placed two orders, one for my Mum and this one for my niece and neither of them arrived. Needless to say I shan't be using eflorist again.
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Review
#818974 Review #818974 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Not receiving what i ordered
  • Customer service
Reason of review
Problem with delivery
Loss
$54
Preferred solution
Full refund
Tags
  • Lack Of Delivery
  • Bad Online Flower Seller

EFlorist review in Birkenhead, England: Never use this Company

1.0
Details
EFlorist review - Never use this Company
The flowers that arrived looked nothing like the photo on their website. Their Customer Service have showed no interest in my complaint even when I sent them a photo of the flowers that did arrive. I expected the flowers that arrived would resemble the ones I ordered and I don't think that's to much to ask. Although the website says same day delivery, it's not till you have placed the order and paid do they then advise that it's actually next day delivery.
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Review
#778724 Review #778724 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Flowers delivered did not match flowers ordered
  • Quality of the item and customer service
Reason of review
Damaged or defective
Preferred solution
I require an acknowledgment of my complaint and an apology
1.0
Details
I'm an eflorist member who wishes to remain anonymous ,trust me people its a rip off, the charging as follows ... You order a £29.95 bouquet , the picture will be a £39.95 bouquet . They then charge you £7.95 same day delivery/service fee (this is totally kept by...
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2 comments
Anonymous
#1150869

Same story here. No flowers.

Will be posting all over the place to warning people how horrible they are.

I'm completely heartbroken.

If you paid by credit card - call the credit card company and tell them. If credit card companies get enough complaints and have to refund cards (should eflorist fail to refund anyone which has happened) they will no longer be able to process by credit card.

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Review
#821555 Review #821555 is a subjective opinion of poster.
Product
Eflorist Bouquet
Reason of review
Pricing issue

EFlorist review in Oxford, Oxfordshire: Non delivery of flowers

1.0
Details
Ordered on 30th March -no show by 2nd April -blamed Royal Mail could not guarantee delivery date so offered refund which I have accepted & now await refund.Very disappointing Surely one expects a guaranteed delivery date if it is over the internet The man on end of phone was very polite when I rang & spoke to his supervisor however should I have had to chase this up myself? At least I was able to get a reply .I now await return of payment I cannot think that I will use this site again.What a shame-it causes disappointment & hassle
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Review
#821818 Review #821818 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Reason of review
Problem with delivery
Preferred solution
Full refund

EFlorist review in London, England: Disappointed to say the least

EFlorist review - Disappointed to say the least
I thought I would do something different this year and order some "beautiful" flowers online. however, to my horror these flowers arrived dead. I had requested a Saturday delivery knowing someone would be home, but they arrived Friday and were sent to the local post office where they were kept overnight. To our disbelief when we opened the box the flowers were dead. I have never known a company to send flowers without any water in them and in a box. I am so disappointed in this company and I wish I had read the reviews before. I'm not counting on the company to get back to me but to everyone out there - you're better of going to Tesco! Such a horrible, unreliable, money grabbing company!
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Review
#804473 Review #804473 is a subjective opinion of poster.
Product
Eflorist Bouquet
Cons
  • Not receiving what i ordered
  • Quality of the item and customer service
  • Flowers delivered did not match flowers ordered
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • Rip Off Flowers
  • Eflorist Review
  • Bad Online Flower Seller

EFlorist review in Cambridge, Cambridgeshire: Scam company

1.0
Details
My daughter made a £60 for mothers day flowers (On my credit card) that weren't delivered, impossible to contact the company, no refund. Unfortunately she was taken in by their fake reviews and google promotion and didnt do her homework. Extremely disappointed, but having looked round the internet it seems my experience is far from unique. Avoid this company. Any positive reviews are likely generated by themselves. They should be reported to trading standards. Do not order anything from them. The end.
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Review
#805221 Review #805221 is a subjective opinion of poster.
Cons
  • Customer service
  • Quality of the item and customer service
  • Not receiving what i ordered
Reason of review
Problem with delivery
Loss
$120
Preferred solution
Full refund

EFlorist - Bouquet Review from Rotherham, England

1.6
Details
I made an order on the Thursday before Mother's Day. The order came on the Friday, was nothing like the bouquet I ordered. A few tulips (which I can't stand) in a bunch. The bouquet I'd ordered was clearly more expensive than the one I received. I sent an email and received a response asking about the order I did receive. Was it similar? Etc. I responded that there was no likeness at all and I wanted something to be done to resolve their error. No reply. I've since sent around 11 emails. I managed to speak to someone on the phone who reassured me I would be contacted. Via email. Low and behold, this was 3 days ago and I've heard nothing. I'm currently on hold to customer services now (and have been for 15 minutes). I'm appalled at their service and lack of response to dissatisfied customers. Would absolutely not use them again, and would advise others against doing so.
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Review
#805232 Review #805232 is a subjective opinion of poster.
Product
Eflorist Bouquet
Reason of review
Not as described/ advertised

EFlorist review: No flowers - no help

Horrible place. I wish I had read all the reviews before I ordered from them. At first I thought maybe I did something wrong, (I like to give the benefit of the doubt) so I checked the order over carefully, right date, right address, right everything. Checked my credit card and no problems charging the card. When I first emailed regarding the non-delivery I received a "canned" response saying they were delivered. Ignoring the email above they replied to that stated quite clearly that they weren't. When I emailed a second time, nothing. When I emailed a third time I was told they were looking into it, but no response. I've emailed again telling them to refund the card immediately and not to bother with sending the flowers now as, like previous posters before me, it was a special occasion and far to late to deliver days later. I'm so upset. I will never use them again.
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Review
#837320 Review #837320 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Not receiving what i ordered
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • Eflorist Review
  • No Flowers Delivered

Eflorist Mothers Day Flowers Review from Banbury, Oxfordshire

Eflorist Mothers Day Flowers Review from Banbury, Oxfordshire
Ordered mothers day flowers chocolates and teddy nothing turned up wast of 60 pound! And one disappointed mum sat home excited waiting on her mother's day gifts. extremely annoyed and very upset! Also trying to get hold of someone to complain is a JOKE!!!!!!!! Never again!!!
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Review
#804160 Review #804160 is a subjective opinion of poster.
Reason of review
Problem with delivery

EFlorist review in Lincoln, Lincolnshire: E Florist

1.0
Details
I received this email after failure to deliver Mothers day flowers in 2016 - Your order reference: WA1574085 Dear Sarah Gleave, This Mother's Day has been our busiest ever with a record amount of orders sent, as a result there have been some bouquets unable to be delivered for Mothering Sunday. As an apology to those Mums whose flowers have yet to arrive we are donating £5000 to the NSPCC. Please accept our sincerest apologies once again. We are doing our utmost to get your flowers delivered and hope this gesture will offer some consolation for any disappointment caused. - I responded saying donations (as a tax write off) were not a compensation to me OR my mum. I also had to enquire as to where the delivery was, there was no email from them pre warning me until I asked.
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Review
#805421 Review #805421 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Not receiving what i ordered
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • Lack Of Delivery
  • No Communications