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EFlorist review: Stay away from this company !

1.6
Details
Very bad experience. Contacting the so called "Customer Service" is a waste of time. They change orders at their will ! Everthing is fine due they just told you that "it is well within our expectations". Easy, if you define the rules by your own. They think they can deliver what they want, not what you ordered. Very disappointed when I saw what I got for my money - complete different design. Did not match the theme and at least the name. The it's named "The Heart", there should be an heart ! Compared to the image on the website a complete rip off For me Scam and baiting.
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Review
#783565 Review #783565 is a subjective opinion of poster.
Cons
  • Not receiving what i ordered
  • Customer service
  • Flowers delivered did not match flowers ordered
Reason of review
Not as described/ advertised
Loss
$30
Preferred solution
Let the company propose a solution

EFlorist review in Birkenhead, England: Never use this Company

1.0
Details
EFlorist review - Never use this Company
The flowers that arrived looked nothing like the photo on their website. Their Customer Service have showed no interest in my complaint even when I sent them a photo of the flowers that did arrive. I expected the flowers that arrived would resemble the ones I ordered and I don't think that's to much to ask. Although the website says same day delivery, it's not till you have placed the order and paid do they then advise that it's actually next day delivery.
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Review
#778724 Review #778724 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Flowers delivered did not match flowers ordered
  • Quality of the item and customer service
Reason of review
Damaged or defective
Preferred solution
I require an acknowledgment of my complaint and an apology

EFlorist review in Farnham, Surrey: Go elsewhere for your flowers

Decided to try them again for my anniversary and ordered a large bouquet - should not have bothered. Very disappointed when I saw what I got for my money - not many blooms and looked very sparse. Compared to the image on the website a complete rip off. I have had much better service from other on-line florists and will not use eFlorist again. Complained and sent a picture to be told that the bouquet looked 'in specification'. I wanted to wow my wife - no chance. Totally overpriced for what I got.
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Review
#776328 Review #776328 is a subjective opinion of poster.
Product
Eflorist Bouquet
Reason of review
Bad quality

EFlorist review in Wallasey, England: Not happy

I ordered a BASKET of flowers, with a BALLOON, with SAME day delivery, which I paid £42 .00 for, what my son and daughter in law actually received was a bunch of flowers, I was told after I paid for it that same day delivery was not possible , but there was going to be a upgrade at their cost . When I enquired what the upgrade would be , no reply off them , I've emailed a few times to receive some sort of compensation and failed , would never recommend or use myself again SIAN SCOTT
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Review
#745673 Review #745673 is a subjective opinion of poster.
Cons
  • Not receiving what i ordered
  • Quality of the item and customer service
Reason of review
Order process, delivery process, not as described
Loss
$42
Preferred solution
Price reduction

EFlorist review in Devon, England: Avoid Avoid Avoid

2.3
Details
Please read the reviews before spending your hard earned cash with this dreadful company! Ordered from their £15 range and received something I could have purchased for around £6 in a supermarket. Complained, sent the photos they requested, heard nothing and then discovered they'd blocked my email address and IP...! They also are trying to get my Trust Pilot review removed. I have no reason to make up a bad review, I really just want to help others save their money by shopping with a reputable retailer. Shall be reporting them to Trading Standards AND contacting my card issuer for a charge-back since they have blocked my communicating with them.
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Review
#694262 Review #694262 is a subjective opinion of poster.
Pros
  • Ordering process
Cons
  • Quality of the item and customer service
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund
Tags
  • Rip Off Flowers
  • Eflorist Review
  • Bad Online Flower Seller

EFlorist review in Crewe, England: Flowers did not match the order. Feedback refused by customer service.

3.0
Details
Wish I had read the reviews before ordering! The flowers delivered did not resemble the ones ordered as in the picture. I ordered Eden basked for my moms 60th birthday. What arrived did not contain the flowers ordered or the colors. Looked cheap and empty. The customer service reply to my feedback was that they would not do anything about it because I submitted it after 7 days. Even though my complaint had nothing to do with condition of the flowers such as their freshness in which case I understand that the timing is everything. I would not order again. This was unacceptable customer service. It did make me laugh though. The positive: delivery was timely and the response to my complaint only took a day.
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Review
#664550 Review #664550 is a subjective opinion of poster.
Pros
  • Delivery
  • Ordering process
Cons
  • Customer service
  • Flower basket ugly
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution

EFlorist review in Austin, Texas: Praveen

Placed an order for today delivery, I have been trying to reach customer care all day, nobody picks up the phone, no email provided, customer care doesn't connect. I requested delivery between 12 to 2PM and wanted to confirm if possible. Also I missed Apartment number on the address. I was trying to update. Placed an order for today delivery, I have been trying to reach customer care all day, nobody picks up the phone, no email provided, customer care doesn't connect. I requested delivery between 12 to 2PM and wanted to confirm if possible. Also I missed Apartment number on the address. I was trying to update.
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Review
#651853 Review #651853 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$85
Preferred solution
Let the company propose a solution

EFlorist review: Review about Flower Arrangement from Caterham, England

1.0
Details
EFlorist review - Review about Flower Arrangement from Caterham, England
Never use this company. The flowers delivered were wilted and horrible. I felt like crying when I received this bunch. No value for money
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Review
#608856 Review #608856 is a subjective opinion of poster.
Product
Eflorist Arrangement
Reason of review
Bad quality
DO NOT BUY FLOWERS FROM EFLORIST, MY MUM WAS DEVASTATED BY THE BUNCH OF WHAT SHOULD BE THE 'WALTZ' TURNED OUT TO BE A SPRIG OF FREESIAS, I AM TOTALLY DISGUSTED WITH THE SERVICE AND QUALITY OF THE PRODUCT. THIS INFERIOR PRODUCT WAS DELIVERED A DAY EARLY, WHEN I...
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2 comments
Anonymous
#799919

I have something due for delivery today... hope it's not as bad as this experience.

And I believe it's in uppercase because she's shouting... as would I be if I'd paid for as service and was let down. But disturbing that eflorist response is to have a pop back...

would've expected them to be trying their utmost to put it right. Oh dear, very worrying

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Review
#480851 Review #480851 is a subjective opinion of poster.
EFlorist review - E-Florist would not process my order
I ordered flowers to be delivered to my studio. E-Florist sent me a email confirming my order. I waited all day for the flowers to arrive, that I needed for an important photo shoot. when they did not come I called E-Florist and they said they never processed the order...
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Review
#135498 Review #135498 is a subjective opinion of poster.
Product
Eflorist Bouquet