Not resolved
Customer service
Delivery Service
Diversity of Products or Services
Style and Design

I’ve ordered flowers via eFlorist many times before and over a number of years, and until recently, have been happy enough with the service I’ve received. However, that all came to an abrupt end with my recent Mother’s Day order. No flowers arrived and no delivery was made. Despite the repeated emailed contacts I made with ‘Customer Services’ I got no response—no reply at all—and no acknowledgement that anything had gone wrong. (Trying to get through on the ‘phone was a complete waste of time).

Something certainly appears to have gone wrong with this company recently (in point-of-fact a subsidiary of ‘Euroflorist’); the service is not what it once was, and the ‘Customer Services’ department is a travesty of the name. It is as if—having become a much larger company now based elsewhere in Europe—‘eFlorist’ feels that its customers no longer matter as much. When you read the many negative reviews online, you get the impression of a company succumbing to cynicism and a lack of customer care. Like other disappointed customers, I would urge anyone wanting to send some colour, light, pleasure and happiness to loved ones to use a different company. There are enough to choose from, so don’t waste your time and money on this one; it can’t always be relied upon.

Although I have now received a full refund on my credit card, I’ve still not received any replies to my emails—no explanation, no apology, and no expression of regret. I could really have done without the aggravation and time wasted writing successive emails, attempting to get through on the ‘phone, and writing this review (!) (I’ve honestly got better things to do..). Remember: ‘eFlorist’ is not a Florist but a relay company—and it seems it can’t always be relied upon to do that very well either. To order via ‘eFlorist’ at present appears to be a gamble; you might get lucky much-or most-of the time, but the uncertainty and the incidence of loss still seems unacceptably high. When it goes wrong, it’s already too late; all that’s left is disappointment.

I’m left feeling that I’d have been better buying flowers from my local flower-shop or supermarket and delivering them myself.. (Admittedly, it would have been an eight-hour drive there & back but it would not really have cost me a great deal more—and I would have got see my Mum (!). I certainly shan’t be ordering via ‘eFlorist’ again. I’ll follow my own advice, and try one of the other companies who can provide a Flower Delivery Service, and who might also value me as a customer.

‘Or perhaps a locally-based florist (—a real one) closer to the recipient is actually the answer..

Product or Service Mentioned: Eflorist Delivery Service.

Reason of review: Problem with delivery.

Preferred solution: Let the company propose a solution.

I liked: At least i got a refund.

I didn't like: Flowers did not turn up.

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