Contact EFlorist Customer Service
EFlorist Phone Numbers and Emails
Customer Service:
-
+44 844 576 0010
EFlorist Emails:
EFlorist Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
EFlorist Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call EFlorist is 448445760010. 24% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as EFlorist may ask you for the following information to identify you as a customer: order id or tracking no, address or zip code or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
EFlorist Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call EFlorist is 448445760010. 24% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday.
Be prepared for the call as EFlorist may ask you for the following information to identify you as a customer: order id or tracking no, address or zip code or first and last name.
People call EFlorist mainly because of product/ service, request for information, shipping and delivery.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact EFlorist is customer.services@myeflorist.co.uk. 99% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact EFlorist?
Contact Information
EFlorist Website:
EFlorist Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 08:00am - 16:30pm
Saturday: 09:00am - 15:00pm
Other Location:
Euroflorist Europe B.V.
Hullenbergweg 250,
1101 BV, Amsterdam
The Netherlands
EFlorist Customer Service Reviews
I recently had an unfortunate experience with Eflorist regarding a flower delivery. Due to a mistake on my part, the postcode was entered incorrectly.
Despite providing my phone number and email for any potential issues, I wasn't contacted when the delivery couldn't be completed.
When I reached out to customer service, I spoke with Peter, who simply reiterated the terms and conditions, offering no assistance or empathy to rectify the situation. My request for understanding and support was met with indifference, as I was merely informed of my error without any attempt to provide a solution.
Furthermore, I questioned why the delivery driver did not reach out to me upon encountering the address issue, as expected when contact information is provided. Barts response was equally unhelpful, stating that they could not assist with this matter.
This left me wondering who can, if not the customer service team.
Overall, my experience with Eflorist was disappointing, highlighting a lack of customer care and problem-solving. I would advise potential customers to consider other options, as my interactions with this company have been far from satisfactory.
Answer phone not just cut off as they were doing I phoned about 10 times and no response absolutely disgraceful not happy about using again
How Good is EFlorist's Customer Service?
Summary of EFlorist Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call EFlorist?
Shipping and Delivery Question:
- “Delivery”
- “Need flowers delivered today asap”
- “Find my parcel”
Request for Information Question:
- “Ask about delivered present”
- “Enquiry”
- “Need to speak to someone”
Product/ Service Question:
- “Complaint”
- “Problem with order”
- Complaint about flowers
Return/ Replace Question:
- “I need to change address asap”
- “Change addresses”
- “Change delivery date”
Activation/ Cancellation Question:
- “Cancelling one order”
- “Cancellation of flowers”
- “Cancel order”
Refund Question:
- “Refund”
- “I would like a refund”
- “Refund for no. Delivery”
Payments and Charges Question:
- “Overcharged”
- “Paid for flowers no confirmation from you supposed to be delivered today to Marie Dickinson 4 Heartwood Close Bramhope”
- “I paid over 30 by pay pal the flowers were terrible no water sent in a box from amazon i went interflira thinking you use local florist abd ghey dudnt arrive until 5.30 so thise fliwers were dead being in a box for 24 hours abd put in loose so tge”
Cards Question:
- “Bought flowers and notified card declined, checked my account and sum of money held in pending.”
- “Wrong flowers sent no card”
- “No card and no chocolates delivered with poor quality flowers”
Account Question:
- “I made a mistake with the post code, I gave Lu7 3AA but is wrong. The right post code is lu7 3FP”
- “You have wrong postcode for the recipient”
- “Dead flowers please ring as i dont use my email”
Staff Question:
- “Terrible service”
- “The terrible service I have received sending flowers to my sisters birthday in Madrid”
- “Very poor service. I paid extra for a guaranteed flower delivery date on my wife, Susan’s birthday. Now two days late no flowers, no apology. Numerous failed chat lines but lots of irrelevant obfuscation and prevarication.”
Website/ Application Question:
- “To redirect my order”
- “Unsure of website”
- “Trying to order online”
Other Question:
- “Flowers”
- “Can't order”
- “Email typed in wrong”
Compare EFlorist Customer Service To
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