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This week the number of EFlorist customer service requests is much higher than usual.

Contact EFlorist Customer Service

EFlorist Phone Numbers and Emails

Customer Service:

  • +44 844 576 0010
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EFlorist Emails:

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How to Contact EFlorist?

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PissedConsumer Reporter
How to Contact EFlorist?

EFlorist customer service phone number is 4 844 576 0010. The support number serves to provide clients with relevant information about the services and products of the company. When you want to know the assortment of the company, and which flowers are available, call the customer care department. You can also place an order via the telephone number.
The EFlorist contact team is available on the website Monday through Friday from 08 a.m. to 16:30 p.m. EST. On Saturdays, the specialists are available from 09 a.m. to 15:00 p.m EST. During the holidays the specialists are accessible 24/7.

Customers can reach the managers via EFlorist email customer.services@myeflorist.co.uk. To get in touch with managers from the legal department, write a letter and send it to the dpo@euroflorist.com. The media division operates the box press@eflorist.co.uk.
The EFlorist customer service considers emails on the first come order. Describe the problem in detail to allow specialists to get more information about the issue. The response comes on average in 2-4 days.

EFlorist live chat is available on the site. Open the official page of the community and press the pink icon at the left-hand side of the screen. The icon of the chat will appear in front of you. The online chat is operated by the AI chatbot. The answers will appear in the rapid mode. To solve more serious issues including technical, turn to the other support methods offered by the EFlorist.

To complete the EFlorist log in, you have to open the platform and press the icon of a person at the top right side of the screen. Indicate your email and password to authorize the account. The same option is available via the application.

EFlorist Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • EFlorist Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by email.

    Source Distribution
    49% phone 51% email
  • The best email to contact EFlorist is customer.services@myeflorist.co.uk. 99% of customers use this email address to address their issues and concerns.

  • The best phone number to call EFlorist is 448445760010. 25% of customers managed to speak with a real person.

  • The average hold time is more than 30 min. The longest wait times are on Wednesday, while the shortest are on Sunday.

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PissedConsumer Club

Contact Information

EFlorist Website:

EFlorist Help Center:

Corporate Office Address:

Euroflorist UK Ltd
Su1 and 2 Stepnell House, Tollgate, Chandlers Ford
Eastleigh, England SO53 3LU
United Kingdom

Other Info (opening hours):

Hours:

Monday - Friday: 08:00am - 16:30pm

Saturday: 09:00am - 15:00pm


Other Location:

Euroflorist Europe B.V.

Hullenbergweg 250,

1101 BV, Amsterdam

The Netherlands

More contact details

EFlorist Customer Service Reviews

1.3 / 5
Bad
Hyrum Fmz
You are impossible to communicate with

Flowers delivered to a Mrs Marsh at Cornwallis Care Home.
There was no card with the flowers and we have tried very hard to find out who sent them.
Because I could not get through to you we still do not know who sent the roses

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Rvs J
When a Flower Greeting Turns into Frustration
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Flowers are a universal way to express emotions: care, joy, love, or sorrow. However, when a simple gesture like a flower delivery ends in disappointment due to the provider's failure, frustration naturally arises.

My mother recently turned 80, an occasion that deserved a special celebration. Since I live on the other side of the globe, I decided to surprise her with a bouquet of flowers. A quick Google search led me to EuroFlorist.no, a company that promotes itself as a professional flower delivery service. I placed the order on January 1, five days before the scheduled delivery date, January 6. According to their website, delivery was to occur between 8:00 a.m. and 9:00 p.m. This gave me a sense of reliability and professionalism.

But what should have been a pleasant surprise quickly turned into a frustrating ordeal.

A Failed Delivery

On the birthday, I eagerly awaited a response from my mother. I expected her to mention the beautiful bouquet. To my surprise, she had received nothing. I immediately contacted EuroFlorist's customer service via their website, where I could only access an automated chat function that proved entirely useless.

The next day, January 7, I received an email from customer service. Initially, they claimed the florist had not updated their system. Shortly afterward, a new explanation emerged: poor weather conditions had prevented the delivery. These explanations seemed contradictory and unconvincing.

Later that same day, EuroFlorist attempted to deliver the flowers, but the purpose of flowers is to mark the occasion. I instructed my parents to decline the delivery. The delay rendered the bouquet irrelevant. Had this been a funeral, such a delay would have been completely unacceptable.

To make matters worse, EuroFlorist made a very serious and unfounded accusation: they claimed that my father - an 81-year-old man - had acted violently and confrontationally toward the delivery person. This is both unreasonable and unacceptable, appearing to be a desperate and unprofessional attempt to evade responsibility for a poorly executed service.

Poor Weather or Poor Planning?

EuroFlorist blamed poor weather conditions. While there were challenging conditions on the afternoon of January 6, the weather improved significantly after 7:00 p.m. They had the entire morning delivery window (8:00 a.m.-2:00 p.m.) and again in the evening (7:00-9:00 p.m.) to make the delivery. This makes their excuse insufficient.

What amplified my disappointment was that neither I nor the recipient was contacted, even though the company had access to both our phone numbers. A simple message or call could have resolved the situation. Instead, I had to discover the problem myself and spend time following up on it.

Lack of Accountability

EuroFlorist claims that the flowers were eventually delivered but refuses to provide documentation such as a signature or delivery confirmation. The lack of documentation and follow-up reveals poor internal control and unprofessional customer handling. At the same time, they have not addressed the alleged system error mentioned in their email.

When I contacted my bank to dispute the charge, I was informed that I could not file a complaint until 15 days after the purchase. For a perishable item like flowers, this makes little sense. The flowers lose their value within a few days.

Strengthening Consumer Rights

This incident highlights a broader problem in the consumer landscape. Providers like EuroFlorist, who market themselves as professional operators, must be held accountable when they fail to deliver as promised. When a customer orders five days in advance and pays for a specific service, it is reasonable to expect the delivery to occur as agreed.

Consumers need better protection in such situations. Complaint rules should be adapted to the nature and value of the goods, and companies like EuroFlorist must commit to greater transparency and improved customer service.

Flowers are not just a commodity. They carry emotions, care, and significance. Failing to deliver in this area is not just a disappointment for the customer but also a breach of trust that damages the industry's reputation.

A Damaged Reputation

EuroFlorist's handling of this situation is unfortunately not unique. A quick online search reveals that the company already has a poor reputation among customers. Many report similar problems: delayed deliveries, lack of communication, and poor customer service. This should have been a warning, but unfortunately, I was unaware of this before placing my order.

This experience confirms that EuroFlorist actively avoids taking responsibility for their mistakes, using vague and often baseless excuses to cover up poor service. That they also resort to absurd accusations against customers, as in my case, is both shocking and unacceptable. This is not just a problem for individuals but a practice that undermines trust in the entire industry.

EuroFlorist has not only delivered poor service but has also gone out of their way to avoid accountability, making the experience even worse. It is clear that they are not a company deserving of consumer trust.

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Anne J Wyb
Dreadful experience
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Call me on 0781117****. Ive had a dreadful experience getting flowers delivered to my sister in Madrid which I ordered last Friday . She eventually got flowers yesterday !

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Kaydyn Xon
Eflorist good, Amazon delivery uncaring

Eflorist flowers were very helpful when the ordered flowers were delivered to recipient in an awful state, I and the recipient felt let down by the carrier (Amazon), for one thing they missed the delivery date and secondly the box looked like something heavy? had dropped on it damaging the heads. At the end of the day I blame the carrier.

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How Good is EFlorist's Customer Service?

Avinash Szd
Avinash Szd
Feels Disappointed | Feb 15, 2025

Rubbish like there flower's
Avoid completely as just they don't care how much you spend or complain as no one does anything

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Kymberlee Ehw
Kymberlee Ehw
Feels Disappointed | Sep 24, 2024

Dreadful. No way of communicating g successfully and no luck when phoning. Always engaged

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Tynisha Duh
Tynisha Duh
Feels Disappointed | Aug 06, 2024

The online phone numbers have a VM message: this number is no longer in use! Why have them on their website? I was not able to contact the company at all and definitely not customer services.

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Coralie Fuv
Coralie Fuv
Feels Disappointed | Jul 24, 2024

Was disappointed that my flowers didn’t arrive to my recipient until after 5.30. They had to leave the house before then and will not see the flowers for a few day until they have died

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Domingo Bdp
Domingo Bdp
Feels Disappointed | Jul 20, 2024

Eflorist emailed yesterday to advise my flowers would be delivered on the 21st July and not the 19th July, which I asked for. I tried contacting Eflorist for over an hour with no success. Frustrating. Their phone number didn’t work, which was really frustrating. Nigel

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Kirstyn Tmu
Kirstyn Tmu
Feels Disappointed | Jun 07, 2024

You are rubbish

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Summary of EFlorist Customer Service Calls

3.2K TOTAL
CALLS
00:00 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call EFlorist?

Shipping and Delivery Question:

  • “Missing order”
  • “Flowers not arrived”
  • “Delivering”

Request for Information Question:

  • “About my husbands order”
  • “Need to check the address of flowers”
  • “No confirmation for order”

Product/ Service Question:

  • “Order amendment”
  • “Complaint”
  • “Hello dear i have prder flowers for day i’m linving in lincoln but i made surprise to my wife and she working untill 6 and my order is 17-50 until 19:30 please make sure send early or tell me if not i gonna do refund because she working unil 6 mae”

Return/ Replace Question:

  • “Change address on delivery”
  • “Change delivery”
  • “Change of delivery”

Activation/ Cancellation Question:

  • “Cancel order”
  • “My order was cancelled by the delivery driver WHY”
  • “Cancel an order”

Refund Question:

  • “Refund”
  • “I would like a refund”
  • “Refund for no. Delivery”

Payments and Charges Question:

  • “I paid over 30 by pay pal the flowers were terrible no water sent in a box from amazon i went interflira thinking you use local florist abd ghey dudnt arrive until 5.30 so thise fliwers were dead being in a box for 24 hours abd put in loose so tge”
  • “Charging”
  • “Paid twice for my order by accident”

Cards Question:

  • “Wrong flowers sent no card”
  • “No card and no chocolates delivered with poor quality flowers”
  • “No card with flowers”

Account Question:

  • “I made a mistake with the post code, I gave Lu7 3AA but is wrong. The right post code is lu7 3FP”
  • “You have wrong postcode for the recipient”
  • “Dead flowers please ring as i dont use my email”

Staff Question:

  • “Terrible service”
  • “The terrible service I have received sending flowers to my sisters birthday in Madrid”
  • “Very poor service. I paid extra for a guaranteed flower delivery date on my wife, Susan’s birthday. Now two days late no flowers, no apology. Numerous failed chat lines but lots of irrelevant obfuscation and prevarication.”

Website/ Application Question:

  • “Unsure of website”
  • “Trying to order online”
  • “Redirect order”

Other Question:

  • “Late order”
  • “My flowers didn't come”
  • “Newer received my order”

Compare EFlorist Customer Service To

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