Eflorist Bouquet Reviews and Complaints
Eflorist Bouquet Photos
(2 of 11 reviews match)
EFlorist - Supplied poor quality wilted flowers
eFlorist delivered a bouquet which was wilted, was not what I had ordered and was on their website for 5 less than the price I had paid. I let customer services know immediately and sent a photo but they refused to acknowledge that the flowers were wilted, and also said that the florist was entitled to send whatever they wanted as long as the bouquet was a similar size and quality. After some emails and a phone call I gave up. I will not be using them again. I wish I had looked up the reviews before ordering, but I got the name off the Waitrose website so assumed it would be a good company as Waitrose is an excellent store.
Reason of review
EFlorist - Bouquet Review from Rotherham, England
I made an order on the Thursday before Mother's Day. The order came on the Friday, was nothing like the bouquet I ordered. A few tulips (which I can't stand) in a bunch. The bouquet I'd ordered was clearly more expensive than the one I received. I sent an email and received a response asking about the order I did receive. Was it similar? Etc. I responded that there was no likeness at all and I wanted something to be done to resolve their error. No reply. I've since sent around 11 emails. I managed to speak to someone on the phone who reassured me I would be contacted. Via email. Low and behold, this was 3 days ago and I've heard nothing. I'm currently on hold to customer services now (and have been for 15 minutes). I'm appalled at their service and lack of response to dissatisfied customers. Would absolutely not use them again, and would advise others against doing so.
Reason of review
Not as described/ advertised
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