Product: Eflorist Delivery Service Clear all filters (22 of 22 reviews match)
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EFlorist - Unsuccesfull delivery

1.0
Details
I ordered flower for my girlfriend birthday on 6th of jan to deliver on 9th of Jan because they cannot deliver on 8th of jan Sunday. First i got mail that they can't deliver the bouquet i ordered and they offer different bouquet i accept their new offer because it was too late to change.But they cannot deliver new bouquet even on 9th of jan and ask for delivery on 10th of jan. I did not accept this reluctant and non professional attitude. Now i wait for refund my money back and even refund will take 3 to 5 days. This is ridiculus company. do not trust them for your loved ones.
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Review
#987890 Review #987890 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Unsuccesful delivery
  • Not receiving what i ordered
  • Customer service
Reason of review
Problem with delivery
Loss
$40
Preferred solution
Full refund
Tags
  • Bad Online Flower Seller
  • No Flowers Delivered

EFlorist in Romsey, England - Never turned up

1.9
Details
I brought some flowers for my sister as she was having an operation the website asked what date i wanted them delivered I asked for Friday, this was on the Wednesday by the Monday still no flowers by then i had to chase them up none of the numbers on the website worked I then sent an email which took 4 days to respond and by the following Thursday they still had not arrived Ive asked for a refund lets serif i ever get that??? this was really poor service may be cheap but not if they never turn up.....
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Review
#956546 Review #956546 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Eflorist Delivery Service Review

Ordered flowers and chocolates on 4th November . As yet not arrived. Emailed yesterday 7th nov. Have had no reply yet although website tells you not o email more than once. Think twice before using
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Review
#951507 Review #951507 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Reason of review
Problem with delivery

Eflorist Delivery Service Review

1.6
Details
Funeral wreath not delivered. This was all paid for last week. Funeral was 23rd August. Phone lines are all cut off or not working. Only contact is email and ive not recieved anything. Will be adding my complaint to trading standards next. Do not use this company.
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Review
#906177 Review #906177 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Reason of review
Problem with delivery

EFlorist in London, England - HORRENDOUS EXPERIENCE

1.0
Details
My parents placed an order for a bouquet of the Royal Blush to be delivered to me with a request for this to be at 10am (confirmation email containing specific instructions attached below). I waited until 11am, then I rang customer service, who informed me that they cannot see the special instructions, even though "they usually can". They informed me that the florist who has accepted the order is having van issues, and that the flowers will arrive within the next two hours. After the two hours, still no flowers. I called again and a different customer service representative told me that the van is out for deliveries and that they will arrive within the hour. The flowers arrived half an hour later (that's FOUR HOURS DELAY!!!!!!). Unfortunately, not knowing what "Royal Blush" is meant to look like, since my parents ordered it and not me, I happily signed for the order. After sending a photo to my parents, they informed me that this was the ENTIRELY WRONG BOUQUET. Not only were the signature flowers missing, my favourite flowers which were meant to mark this special occasion for me, but they seemed to have been substituted by some mess of branches just to make up for the missing space. The lilies are unopened, which I'm not sure if that's how it's meant to be. Shouldn't the recipient receive the flowers AS PICTURED? To conclude, this has been by far the WORST customer experience of my life, I have lost half of my day on this nonsense and I didn't even get the right flowers. I have asked for a full refund, which I doubt that I will get. Do NOT, repeat, do NOT ORDER FROM HERE.
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Review
#897894 Review #897894 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Reason of review
Order processing issue

EFlorist in Poole, England - What customer service!

My sister arranged fire florist to deliver flowers for my birthday, had we not spoken (she lives in New Zealand) she would have assumed they had been delivered as agreed. The first response from them some three later was that they had been delivered, not that they would investigate because they believed her. Some 10 days later and after several emails they agreed to upgrade and deliver another bouquet, no suprise they have never arrived! Now she is struggling to get a response to get her money back, This company us a joke and have no customer service skills, do not use them there are plenty of other great internet florists out there
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Review
#856767 Review #856767 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Not receiving what i ordered
  • Customer service
Reason of review
Poor customer service
Preferred solution
Full refund

EFlorist - No flowers - no help

Horrible place. I wish I had read all the reviews before I ordered from them. At first I thought maybe I did something wrong, (I like to give the benefit of the doubt) so I checked the order over carefully, right date, right address, right everything. Checked my credit card and no problems charging the card. When I first emailed regarding the non-delivery I received a "canned" response saying they were delivered. Ignoring the email above they replied to that stated quite clearly that they weren't. When I emailed a second time, nothing. When I emailed a third time I was told they were looking into it, but no response. I've emailed again telling them to refund the card immediately and not to bother with sending the flowers now as, like previous posters before me, it was a special occasion and far to late to deliver days later. I'm so upset. I will never use them again.
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Review
#837320 Review #837320 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Not receiving what i ordered
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • Eflorist Review
  • No Flowers Delivered

EFlorist in Oxford, Oxfordshire - Non delivery of flowers

1.0
Details
Ordered on 30th March -no show by 2nd April -blamed Royal Mail could not guarantee delivery date so offered refund which I have accepted & now await refund.Very disappointing Surely one expects a guaranteed delivery date if it is over the internet The man on end of phone was very polite when I rang & spoke to his supervisor however should I have had to chase this up myself? At least I was able to get a reply .I now await return of payment I cannot think that I will use this site again.What a shame-it causes disappointment & hassle
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Review
#821818 Review #821818 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Reason of review
Problem with delivery
Preferred solution
Full refund

EFlorist in London, England - Don't expect any flowers

2.4
Details
Published 8 minutes ago Updated 3 seconds ago Don't expect your flowers on time I ordered flowers for my niece's wedding which was yesterday. Here is the email I received:- Your order reference: WA1601872 Dear Kamaly, Good afternoon, Unfortunately, on this occasion we have been unable to deliver your order on the date requested. By way of an apology, we would like to send your order with an upgrade added at our cost, after the Easter weekend. Please reply to this email address to confirm an alternative date for delivery. Once again, please accept our sincere apologies for the delay on this occasion. It's too late for an upgrade! These were her wedding flowers! I have used eflorist on a number of occasions over the past few years without any problems, however this Easter weekend I placed two orders, one for my Mum and this one for my niece and neither of them arrived. Needless to say I shan't be using eflorist again.
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Review
#818974 Review #818974 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Not receiving what i ordered
  • Customer service
Reason of review
Problem with delivery
Loss
$54
Preferred solution
Full refund
Tags
  • Lack Of Delivery
  • Bad Online Flower Seller

EFlorist in Lincoln, Lincolnshire - E Florist

1.0
Details
I received this email after failure to deliver Mothers day flowers in 2016 - Your order reference: WA1574085 Dear Sarah Gleave, This Mother's Day has been our busiest ever with a record amount of orders sent, as a result there have been some bouquets unable to be delivered for Mothering Sunday. As an apology to those Mums whose flowers have yet to arrive we are donating £5000 to the NSPCC. Please accept our sincerest apologies once again. We are doing our utmost to get your flowers delivered and hope this gesture will offer some consolation for any disappointment caused. - I responded saying donations (as a tax write off) were not a compensation to me OR my mum. I also had to enquire as to where the delivery was, there was no email from them pre warning me until I asked.
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Review
#805421 Review #805421 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Not receiving what i ordered
Reason of review
Problem with delivery
Preferred solution
Full refund
Tags
  • Lack Of Delivery
  • No Communications