Exeter, Devon
Not resolved
1 comment


1st picture is what we ordered. 2nd picture is what was received!

3rd picture is their replacement! Gross misrepresentation! And they say they have to make SMALL SUBSTITUTES sometimes. Ruined the surprise gesture to family member totally and no compensation only a refund.

The moment had gone! Never again will we use EFLORIST!

Product or Service Mentioned: Eflorist Pretty Pastels Arrangement.

Reason of review: Not as described/ advertised.

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You may be interested to know that the UK Advertising Standards Agency (ASA) made a ruling against eflorist on 6th July 2016 as a customer had complained that the product they received bore no resemblance to the image on the website- (completely different selection of flowers, fewer of them, of poorer quality and flat packed not an arrangement as the image suggested). The full details of the case are in the public domain and available to view on the ASA website.

Eflorist were instructed to ensure that the images of their bouquets were representative of the product consumers would actually receive.

May I suggest that if you think they are in breach of this ruling you contact the ASA directly and send your photos as evidence. It may help other customers from getting caught out as you did and force eflorist to comply with the ruling.

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