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EFlorist review in Leominster, England: Mother's Day flowers

This is what exactly did not happen!Ordered by my son for me a bunch of Mother's Day flowers.To be delivered day before. Never arrived. Eventually he received an email saying they'd run out of flowers. No apology to me although I subsequently mailed them expressing my disappointment. We think they've refunded his money . Again no apology. What a bunch of losers. I would urge anyone wanting to order internet flowers to boycott this poor company. From a sad disappointed mum
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Review
#806086 Review #806086 is a subjective opinion of poster.
Reason of review
Non delivery of special day guft
Preferred solution
Let the company propose a solution
Tags
  • Avoid Eflorist

EFlorist - Bouquet Review from London, England

Don't recommend them!! Ordered roses from them, arrived dried up and wilted, did not even have water. Mother was very disappointed Eflorist refusing to give a refund or replacement instead they want to conduct investigations with the supplier. Surely in the meantime you think their aim would be to satisfy the customer by rectifying the problem straight away ie send replacement bouquet or refund, but instead nothing.customer does not come first. Won't be using them again waste of time and money.
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Review
#805519 Review #805519 is a subjective opinion of poster.
Product
Eflorist Bouquet
Reason of review
Bad quality

EFlorist - Bouquet Review from Rotherham, England

1.6
Details
I made an order on the Thursday before Mother's Day. The order came on the Friday, was nothing like the bouquet I ordered. A few tulips (which I can't stand) in a bunch. The bouquet I'd ordered was clearly more expensive than the one I received. I sent an email and received a response asking about the order I did receive. Was it similar? Etc. I responded that there was no likeness at all and I wanted something to be done to resolve their error. No reply. I've since sent around 11 emails. I managed to speak to someone on the phone who reassured me I would be contacted. Via email. Low and behold, this was 3 days ago and I've heard nothing. I'm currently on hold to customer services now (and have been for 15 minutes). I'm appalled at their service and lack of response to dissatisfied customers. Would absolutely not use them again, and would advise others against doing so.
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Review
#805232 Review #805232 is a subjective opinion of poster.
Product
Eflorist Bouquet
Reason of review
Not as described/ advertised

EFlorist - Bouquet Review from London, London

1.0
Details
EFlorist - Bouquet Review from London, London
EFlorist - Bouquet Review from London, London
Dead Mother's Day flowers that arrived two days after the scheduled delivery date of Sat 5th March 2016. EFlorist ignoring all my emails and will not contact me as they promised after I wrote a review on Trust Pilot! Disgraceful service and I'll not rest until I get an apology and a full refund!
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Featured
Review
#804808 Review #804808 is a subjective opinion of poster.
Product
Eflorist Bouquet
Reason of review
Bad quality

EFlorist review in London, England: Disappointed to say the least

EFlorist review - Disappointed to say the least
I thought I would do something different this year and order some "beautiful" flowers online. however, to my horror these flowers arrived dead. I had requested a Saturday delivery knowing someone would be home, but they arrived Friday and were sent to the local post office where they were kept overnight. To our disbelief when we opened the box the flowers were dead. I have never known a company to send flowers without any water in them and in a box. I am so disappointed in this company and I wish I had read the reviews before. I'm not counting on the company to get back to me but to everyone out there - you're better of going to Tesco! Such a horrible, unreliable, money grabbing company!
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Review
#804473 Review #804473 is a subjective opinion of poster.
Product
Eflorist Bouquet
Cons
  • Not receiving what i ordered
  • Quality of the item and customer service
  • Flowers delivered did not match flowers ordered
Reason of review
Bad quality
Preferred solution
Full refund
Tags
  • Rip Off Flowers
  • Eflorist Review
  • Bad Online Flower Seller

EFlorist review in Birkenhead, England: Never use this Company

1.0
Details
EFlorist review - Never use this Company
The flowers that arrived looked nothing like the photo on their website. Their Customer Service have showed no interest in my complaint even when I sent them a photo of the flowers that did arrive. I expected the flowers that arrived would resemble the ones I ordered and I don't think that's to much to ask. Although the website says same day delivery, it's not till you have placed the order and paid do they then advise that it's actually next day delivery.
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Review
#778724 Review #778724 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Flowers delivered did not match flowers ordered
  • Quality of the item and customer service
Reason of review
Damaged or defective
Preferred solution
I require an acknowledgment of my complaint and an apology

EFlorist review in Wallasey, England: Not happy

I ordered a BASKET of flowers, with a BALLOON, with SAME day delivery, which I paid £42 .00 for, what my son and daughter in law actually received was a bunch of flowers, I was told after I paid for it that same day delivery was not possible , but there was going to be a upgrade at their cost . When I enquired what the upgrade would be , no reply off them , I've emailed a few times to receive some sort of compensation and failed , would never recommend or use myself again SIAN SCOTT
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Review
#745673 Review #745673 is a subjective opinion of poster.
Cons
  • Not receiving what i ordered
  • Quality of the item and customer service
Reason of review
Order process, delivery process, not as described
Loss
$42
Preferred solution
Price reduction

EFlorist review in Devon, England: Avoid Avoid Avoid

2.3
Details
Please read the reviews before spending your hard earned cash with this dreadful company! Ordered from their £15 range and received something I could have purchased for around £6 in a supermarket. Complained, sent the photos they requested, heard nothing and then discovered they'd blocked my email address and IP...! They also are trying to get my Trust Pilot review removed. I have no reason to make up a bad review, I really just want to help others save their money by shopping with a reputable retailer. Shall be reporting them to Trading Standards AND contacting my card issuer for a charge-back since they have blocked my communicating with them.
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Review
#694262 Review #694262 is a subjective opinion of poster.
Pros
  • Ordering process
Cons
  • Quality of the item and customer service
Reason of review
Bad quality
Loss
$15
Preferred solution
Full refund
Tags
  • Rip Off Flowers
  • Eflorist Review
  • Bad Online Flower Seller

EFlorist review in Crewe, England: Flowers did not match the order. Feedback refused by customer service.

3.0
Details
Wish I had read the reviews before ordering! The flowers delivered did not resemble the ones ordered as in the picture. I ordered Eden basked for my moms 60th birthday. What arrived did not contain the flowers ordered or the colors. Looked cheap and empty. The customer service reply to my feedback was that they would not do anything about it because I submitted it after 7 days. Even though my complaint had nothing to do with condition of the flowers such as their freshness in which case I understand that the timing is everything. I would not order again. This was unacceptable customer service. It did make me laugh though. The positive: delivery was timely and the response to my complaint only took a day.
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Review
#664550 Review #664550 is a subjective opinion of poster.
Pros
  • Delivery
  • Ordering process
Cons
  • Customer service
  • Flower basket ugly
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution

EFlorist review: Review about Flower Arrangement from Caterham, England

1.0
Details
EFlorist review - Review about Flower Arrangement from Caterham, England
Never use this company. The flowers delivered were wilted and horrible. I felt like crying when I received this bunch. No value for money
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Review
#608856 Review #608856 is a subjective opinion of poster.
Product
Eflorist Arrangement
Reason of review
Bad quality