State: England City: Crewe Clear all filters (1 of 82 reviews match)
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EFlorist review in Crewe, England: Flowers did not match the order. Feedback refused by customer service.

3.0
Details
Wish I had read the reviews before ordering! The flowers delivered did not resemble the ones ordered as in the picture. I ordered Eden basked for my moms 60th birthday. What arrived did not contain the flowers ordered or the colors. Looked cheap and empty. The customer service reply to my feedback was that they would not do anything about it because I submitted it after 7 days. Even though my complaint had nothing to do with condition of the flowers such as their freshness in which case I understand that the timing is everything. I would not order again. This was unacceptable customer service. It did make me laugh though. The positive: delivery was timely and the response to my complaint only took a day.
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Review
#664550 Review #664550 is a subjective opinion of poster.
Pros
  • Delivery
  • Ordering process
Cons
  • Customer service
  • Flower basket ugly
Reason of review
Bad quality
Loss
$50
Preferred solution
Let the company propose a solution

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Mailing Address:
Unit 35 Romsey Industrial Estate Greatbridge Road
Romsey, Hampshire SO51 0HR
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