State: England Product: Eflorist Delivery Service Clear all filters (7 of 22 reviews match)
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EFlorist in Romsey, England - Never turned up

1.9
Details
I brought some flowers for my sister as she was having an operation the website asked what date i wanted them delivered I asked for Friday, this was on the Wednesday by the Monday still no flowers by then i had to chase them up none of the numbers on the website worked I then sent an email which took 4 days to respond and by the following Thursday they still had not arrived Ive asked for a refund lets serif i ever get that??? this was really poor service may be cheap but not if they never turn up.....
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Review
#956546 Review #956546 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Reason of review
Poor customer service
Loss
$20
Preferred solution
Full refund

Eflorist Delivery Service Review

Ordered flowers and chocolates on 4th November . As yet not arrived. Emailed yesterday 7th nov. Have had no reply yet although website tells you not o email more than once. Think twice before using
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Review
#951507 Review #951507 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Reason of review
Problem with delivery

EFlorist in London, England - HORRENDOUS EXPERIENCE

1.0
Details
My parents placed an order for a bouquet of the Royal Blush to be delivered to me with a request for this to be at 10am (confirmation email containing specific instructions attached below). I waited until 11am, then I rang customer service, who informed me that they cannot see the special instructions, even though "they usually can". They informed me that the florist who has accepted the order is having van issues, and that the flowers will arrive within the next two hours. After the two hours, still no flowers. I called again and a different customer service representative told me that the van is out for deliveries and that they will arrive within the hour. The flowers arrived half an hour later (that's FOUR HOURS DELAY!!!!!!). Unfortunately, not knowing what "Royal Blush" is meant to look like, since my parents ordered it and not me, I happily signed for the order. After sending a photo to my parents, they informed me that this was the ENTIRELY WRONG BOUQUET. Not only were the signature flowers missing, my favourite flowers which were meant to mark this special occasion for me, but they seemed to have been substituted by some mess of branches just to make up for the missing space. The lilies are unopened, which I'm not sure if that's how it's meant to be. Shouldn't the recipient receive the flowers AS PICTURED? To conclude, this has been by far the WORST customer experience of my life, I have lost half of my day on this nonsense and I didn't even get the right flowers. I have asked for a full refund, which I doubt that I will get. Do NOT, repeat, do NOT ORDER FROM HERE.
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Review
#897894 Review #897894 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Reason of review
Order processing issue

Eflorist Delivery Service Review

1.6
Details
Funeral wreath not delivered. This was all paid for last week. Funeral was 23rd August. Phone lines are all cut off or not working. Only contact is email and ive not recieved anything. Will be adding my complaint to trading standards next. Do not use this company.
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Review
#906177 Review #906177 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Reason of review
Problem with delivery

EFlorist in Poole, England - What customer service!

My sister arranged fire florist to deliver flowers for my birthday, had we not spoken (she lives in New Zealand) she would have assumed they had been delivered as agreed. The first response from them some three later was that they had been delivered, not that they would investigate because they believed her. Some 10 days later and after several emails they agreed to upgrade and deliver another bouquet, no suprise they have never arrived! Now she is struggling to get a response to get her money back, This company us a joke and have no customer service skills, do not use them there are plenty of other great internet florists out there
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Review
#856767 Review #856767 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Customer service
  • Not receiving what i ordered
Reason of review
Poor customer service
Preferred solution
Full refund

EFlorist in London, England - Don't expect any flowers

2.4
Details
Published 8 minutes ago Updated 3 seconds ago Don't expect your flowers on time I ordered flowers for my niece's wedding which was yesterday. Here is the email I received:- Your order reference: WA1601872 Dear Kamaly, Good afternoon, Unfortunately, on this occasion we have been unable to deliver your order on the date requested. By way of an apology, we would like to send your order with an upgrade added at our cost, after the Easter weekend. Please reply to this email address to confirm an alternative date for delivery. Once again, please accept our sincere apologies for the delay on this occasion. It's too late for an upgrade! These were her wedding flowers! I have used eflorist on a number of occasions over the past few years without any problems, however this Easter weekend I placed two orders, one for my Mum and this one for my niece and neither of them arrived. Needless to say I shan't be using eflorist again.
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Review
#818974 Review #818974 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Not receiving what i ordered
  • Customer service
Reason of review
Problem with delivery
Loss
$54
Preferred solution
Full refund
Tags
  • Lack Of Delivery
  • Bad Online Flower Seller

EFlorist in Birkenhead, England - Never use this Company

1.0
Details
EFlorist - Never use this Company
The flowers that arrived looked nothing like the photo on their website. Their Customer Service have showed no interest in my complaint even when I sent them a photo of the flowers that did arrive. I expected the flowers that arrived would resemble the ones I ordered and I don't think that's to much to ask. Although the website says same day delivery, it's not till you have placed the order and paid do they then advise that it's actually next day delivery.
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Review
#778724 Review #778724 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Flowers delivered did not match flowers ordered
  • Quality of the item and customer service
Reason of review
Damaged or defective
Preferred solution
I require an acknowledgment of my complaint and an apology

Contact EFlorist Customer Service

Website:
www.eflorist.co.uk
Mailing Address:
Unit 35 Romsey Industrial Estate Greatbridge Road
Romsey, Hampshire SO51 0HR
All EFlorist Contacts

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