Seller: Eflorist State: England City: London Product: Eflorist Delivery Service Clear all filters (0 of 22 reviews match)
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Eflorist Delivery Service Review

Ordered flowers and chocolates on 4th November . As yet not arrived. Emailed yesterday 7th nov. Have had no reply yet although website tells you not o email more than once. Think twice before using
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Review
#951507 Review #951507 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Reason of review
Problem with delivery

EFlorist in London, England - HORRENDOUS EXPERIENCE

1.0
Details
My parents placed an order for a bouquet of the Royal Blush to be delivered to me with a request for this to be at 10am (confirmation email containing specific instructions attached below). I waited until 11am, then I rang customer service, who informed me that they cannot see the special instructions, even though "they usually can". They informed me that the florist who has accepted the order is having van issues, and that the flowers will arrive within the next two hours. After the two hours, still no flowers. I called again and a different customer service representative told me that the van is out for deliveries and that they will arrive within the hour. The flowers arrived half an hour later (that's FOUR HOURS DELAY!!!!!!). Unfortunately, not knowing what "Royal Blush" is meant to look like, since my parents ordered it and not me, I happily signed for the order. After sending a photo to my parents, they informed me that this was the ENTIRELY WRONG BOUQUET. Not only were the signature flowers missing, my favourite flowers which were meant to mark this special occasion for me, but they seemed to have been substituted by some mess of branches just to make up for the missing space. The lilies are unopened, which I'm not sure if that's how it's meant to be. Shouldn't the recipient receive the flowers AS PICTURED? To conclude, this has been by far the WORST customer experience of my life, I have lost half of my day on this nonsense and I didn't even get the right flowers. I have asked for a full refund, which I doubt that I will get. Do NOT, repeat, do NOT ORDER FROM HERE.
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Review
#897894 Review #897894 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Reason of review
Order processing issue

EFlorist in London, England - Don't expect any flowers

2.4
Details
Published 8 minutes ago Updated 3 seconds ago Don't expect your flowers on time I ordered flowers for my niece's wedding which was yesterday. Here is the email I received:- Your order reference: WA1601872 Dear Kamaly, Good afternoon, Unfortunately, on this occasion we have been unable to deliver your order on the date requested. By way of an apology, we would like to send your order with an upgrade added at our cost, after the Easter weekend. Please reply to this email address to confirm an alternative date for delivery. Once again, please accept our sincere apologies for the delay on this occasion. It's too late for an upgrade! These were her wedding flowers! I have used eflorist on a number of occasions over the past few years without any problems, however this Easter weekend I placed two orders, one for my Mum and this one for my niece and neither of them arrived. Needless to say I shan't be using eflorist again.
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Review
#818974 Review #818974 is a subjective opinion of poster.
Service
Eflorist Delivery Service
Cons
  • Not receiving what i ordered
  • Customer service
Reason of review
Problem with delivery
Loss
$54
Preferred solution
Full refund
Tags
  • Lack Of Delivery
  • Bad Online Flower Seller

Contact EFlorist Customer Service

Website:
www.eflorist.co.uk
Mailing Address:
Unit 35 Romsey Industrial Estate Greatbridge Road
Romsey, Hampshire SO51 0HR
All EFlorist Contacts

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