Crewe, England
Not resolved
3.0
Details
Delivery Service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
0 comments

Wish I had read the reviews before ordering!

The flowers delivered did not resemble the ones ordered as in the picture. I ordered Eden basked for my moms 60th birthday. What arrived did not contain the flowers ordered or the colors. Looked cheap and empty.

The customer service reply to my feedback was that they would not do anything about it because I submitted it after 7 days. Even though my complaint had nothing to do with condition of the flowers such as their freshness in which case I understand that the timing is everything.

I would not order again. This was unacceptable customer service. It did make me laugh though.

The positive: delivery was timely and the response to my complaint only took a day.

Reason of review: Bad quality.

Monetary Loss: $50.

Preferred solution: Let the company propose a solution.

I liked: Delivery, Ordering process.

I didn't like: Customer service, Flower basket ugly.

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