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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
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My parents placed an order for a bouquet of the Royal Blush to be delivered to me with a request for this to be at 10am (confirmation email containing specific instructions attached below).

I waited until 11am, then I rang customer service, who informed me that they cannot see the special instructions, even though "they usually can". They informed me that the florist who has accepted the order is having van issues, and that the flowers will arrive within the next two hours.

After the two hours, still no flowers. I called again and a different customer service representative told me that the van is out for deliveries and that they will arrive within the hour.

The flowers arrived half an hour later (that's FOUR HOURS DELAY!!!!!!).

Unfortunately, not knowing what "Royal Blush" is meant to look like, since my parents ordered it and not me, I happily signed for the order.

After sending a photo to my parents, they informed me that this was the ENTIRELY WRONG BOUQUET.

Not only were the signature flowers missing, my favourite flowers which were meant to mark this special occasion for me, but they seemed to have been substituted by some mess of branches just to make up for the missing space. The lilies are unopened, which I'm not sure if that's how it's meant to be. Shouldn't the recipient receive the flowers AS PICTURED?

To conclude, this has been by far the WORST customer experience of my life, I have lost half of my day on this nonsense and I didn't even get the right flowers.

I have asked for a full refund, which I doubt that I will get.


Product or Service Mentioned: Eflorist Delivery Service.

Reason of review: Order processing issue.

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