
EFlorist
EFlorist Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EFlorist has 1.5 star rating based on 479 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend EFlorist to a friend or colleague.
- Rating Distribution
Pros: Delivery, No pros, Ordering process.
Cons: Not receiving what i ordered, Customer service, Poor service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EFlorist has 1.5 star rating based on 479 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend EFlorist to a friend or colleague.
- Rating Distribution
Pros: Delivery, No pros, Ordering process.
Cons: Not receiving what i ordered, Customer service, Poor service.35% of users think that EFlorist should improve its Customer Service.
77% of users say that they won't use EFlorist in the future for similar services or products.Recent recommendations regarding this business are as follows: "I would not recommend for future customers", "Do not use eflorist", "Never", "Don't bother go to Tesco's Asda Sainsbury's", "AVOID - A waste of time and money".
Most users ask EFlorist for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need to change delivery address for a delivery tomorrow
Need to change the delivery address as I have entered the wrong door number need to change the door number my order number is WA2188****

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhen a Flower Greeting Turns into Frustration
Flowers are a universal way to express emotions: care, joy, love, or sorrow. However, when a simple gesture like a flower delivery ends in disappointment due to the provider's failure, frustration naturally arises.
My mother recently turned 80, an occasion that deserved a special celebration. Since I live on the other side of the globe, I decided to surprise her with a bouquet of flowers. A quick Google search led me to EuroFlorist.no, a company that promotes itself as a professional flower delivery service. I placed the order on January 1, five days before the scheduled delivery date, January 6. According to their website, delivery was to occur between 8:00 a.m. and 9:00 p.m. This gave me a sense of reliability and professionalism.
But what should have been a pleasant surprise quickly turned into a frustrating ordeal.
A Failed Delivery
On the birthday, I eagerly awaited a response from my mother. I expected her to mention the beautiful bouquet. To my surprise, she had received nothing. I immediately contacted EuroFlorist's customer service via their website, where I could only access an automated chat function that proved entirely useless.
The next day, January 7, I received an email from customer service. Initially, they claimed the florist had not updated their system. Shortly afterward, a new explanation emerged: poor weather conditions had prevented the delivery. These explanations seemed contradictory and unconvincing.
Later that same day, EuroFlorist attempted to deliver the flowers, but the purpose of flowers is to mark the occasion. I instructed my parents to decline the delivery. The delay rendered the bouquet irrelevant. Had this been a funeral, such a delay would have been completely unacceptable.
To make matters worse, EuroFlorist made a very serious and unfounded accusation: they claimed that my father - an 81-year-old man - had acted violently and confrontationally toward the delivery person. This is both unreasonable and unacceptable, appearing to be a desperate and unprofessional attempt to evade responsibility for a poorly executed service.
Poor Weather or Poor Planning?
EuroFlorist blamed poor weather conditions. While there were challenging conditions on the afternoon of January 6, the weather improved significantly after 7:00 p.m. They had the entire morning delivery window (8:00 a.m.-2:00 p.m.) and again in the evening (7:00-9:00 p.m.) to make the delivery. This makes their excuse insufficient.
What amplified my disappointment was that neither I nor the recipient was contacted, even though the company had access to both our phone numbers. A simple message or call could have resolved the situation. Instead, I had to discover the problem myself and spend time following up on it.
Lack of Accountability
EuroFlorist claims that the flowers were eventually delivered but refuses to provide documentation such as a signature or delivery confirmation. The lack of documentation and follow-up reveals poor internal control and unprofessional customer handling. At the same time, they have not addressed the alleged system error mentioned in their email.
When I contacted my bank to dispute the charge, I was informed that I could not file a complaint until 15 days after the purchase. For a perishable item like flowers, this makes little sense. The flowers lose their value within a few days.
Strengthening Consumer Rights
This incident highlights a broader problem in the consumer landscape. Providers like EuroFlorist, who market themselves as professional operators, must be held accountable when they fail to deliver as promised. When a customer orders five days in advance and pays for a specific service, it is reasonable to expect the delivery to occur as agreed.
Consumers need better protection in such situations. Complaint rules should be adapted to the nature and value of the goods, and companies like EuroFlorist must commit to greater transparency and improved customer service.
Flowers are not just a commodity. They carry emotions, care, and significance. Failing to deliver in this area is not just a disappointment for the customer but also a breach of trust that damages the industry's reputation.
A Damaged Reputation
EuroFlorist's handling of this situation is unfortunately not unique. A quick online search reveals that the company already has a poor reputation among customers. Many report similar problems: delayed deliveries, lack of communication, and poor customer service. This should have been a warning, but unfortunately, I was unaware of this before placing my order.
This experience confirms that EuroFlorist actively avoids taking responsibility for their mistakes, using vague and often baseless excuses to cover up poor service. That they also resort to absurd accusations against customers, as in my case, is both shocking and unacceptable. This is not just a problem for individuals but a practice that undermines trust in the entire industry.
EuroFlorist has not only delivered poor service but has also gone out of their way to avoid accountability, making the experience even worse. It is clear that they are not a company deserving of consumer trust.
- Getting a headache
- Euroflorist actively avoids taking responsibility
Preferred solution: Full refund
User's recommendation: EuroFlorist has not only delivered poor service but has also gone out of their way to avoid accountability
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplete rip off
Worst online flowers I have ever ordered. If you are willing to pay £26.99 plus nearly £8 in delivery costs for 6 tiny roses, then go ahead.
I attempted a partial refund due to the poor quality of the display to no avail. The display is not worth the value I paid and is not as advertised. Absolutely awful and embarrassing to have received these for my mum's birthday.
AVOID. Complete rip off!
- Poor quality rip off not worth the cost you pay
Preferred solution: Full refund
User's recommendation: AVOID AVOID AVOID
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Avoid eflorist at all costs
I ordered flowers Monday 3 Rd December in the morning. I was told delivery Tuesday...did come.
they send the same pre written message " it's being delivered as we speak...absolute lies .
I complained ,then they blocked my email . They are a disgrace of a company...
ruin special occasions for many people...then lie and ignore emails ,messenger and what's app...
avoid disappointment, use any but EFLORIST...
they act like thieves.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFirst time customer!
Flowers had been ordered for next day delivery and supposed to be in the bud instead they had come wilted and mouldy with a foul smell never will be ordering again as a first time customer
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDog toy destroyed
A so called indestructible dog toy I paid £13 for was destroyed by my dog in ten minutes
Advertised as indestructible my goodie had a leg off in ten minutes flat plus the contents of the body all over the floor in 20.
- Not as described
Preferred solution: Full refund
User's recommendation: Don’t buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Order not delivered after three weeks
Order flowers and other gifts for sister-in-law birthday on 14.01.25 to be delivered for 16.02.25 and originally paid for express delivery which was £7.00.
Today is 29th January and the order has still not be delivered. Its embarrassing to explain this to my sister-in-law.
I have contacted EFlorist twice now to cancel my order and to get a full refund but still not heard anything back.
They are simply the worse flower service company I have ever used. PLEASE AVOID THEM AT ALL COSTS!!!
User's recommendation: Avoid them at all costs
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order wasn't delivered
In the photo, the delivery person delivered to the wrong door. I ordered on Friday.
However, it's lost and I paid £7.99 for delivery as well.
I'm not happy. Can you help to solve the problem?
Preferred solution: Full refund
User's recommendation: The photo they send is wrong address.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I would like a refund
I am a first time customer and very disappointed with this company. In the description of this bouquet the flowers are supposed to come in buds and they had been delivered Wilted with a mouldy smell i would like a refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe terrible service I have received sending flowers to my sisters birthday in Madrid
I ordered flowers on 3rd Jan to be delivered to my sister in Madrid for her birthday. She only just had the flowers delivered today.
It was meant to be a surprise, but this was ruined as I had to contact her and the company on numerous occasions in the last five days. I have received very little help from customer service. They said that the florist had tried to contact my sister on WhatsApp but was getting no reply. Today she received a call for the first time on WhatsApp.
I want to make a complaint against the company for the stress and inconvenience caused to me and my sister.
I would like to be called on 0781117****, which I have been repeatedly asking. Anne Joyce
- Only received today after 5 dayd
- Flowers did not turn up
Preferred solution: Full refund
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Verified ReviewerDead flowers
They were bought for me and no I would never use them
Flowers were received from a friend after a bereavement. Half of the six roses had dead petals that dropped off.
The white carnations were okay, for what there were of them; there was a bit of gypsophilia. So, three roses, four carnations, and gypsophilia - God knows what they paid.
It's disgusting. Plus, they advertise a 7-day freshness guarantee, but three roses were no good on day 4.
- Rubbish quality and when received from someone else awkward to say how much they have wasted
Preferred solution: Apology
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Shockingly bad - wouldn't give any stars if this were an option
I'm in the UK, this is a US site. I was the recipient of the flowers, not the paying customer. I have no order number with which to contact the company.I don't wish to distress my son by complaining to him for what he intended as a lovely gift.
Foliage on roses so dry it was crispy, 2 out of the 10 blooms already with brown petals.
Freesia had lost most of their buds and stems were limp.
Not a good selection of stems; anyone who knows freesia (like a professional florist?) will understand the way they grow, and these seemed to have had any missing or damaged blooms taken off with no thought for the appearance of the rest of the stem so that some stems were just that - stems only!
These were sent as a birthday gift to me in UK from my son in USA. I arranged them carefully to hide the worst of the damage and sent him a photograph, to which he replied that they didn't look at all like the picture from which he ordered!
I'm very disappointed and frankly, angry on his behalf, as he would have paid good money for this. I would have passed these by even at a quid from a petrol station!
This company needs to monitor the quality of its local agents properly.
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Verified Buyer |My order delivered wrong address
My order lost, and took all morning to contact, hard to contact by phone. Contacted by mail, and offered replacement, but the replacement was not as same as I ordered and paid.
It was time consuming and disappointed delivery. Not happy what I expected to pay and what they send the replacement.
User's recommendation: I will not choose e-florist again and I will not recommend anyone
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Verified Reviewer |Dreadful experience
Call me on 0781117****. Ive had a dreadful experience getting flowers delivered to my sister in Madrid which I ordered last Friday . She eventually got flowers yesterday !
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy with flowers
I bought some flowers for my son and his partner on 13/8/24. They were delivered on 14/8/24.
When I phoned them 4 days later, they were sorry to tell me that the flowers were dead. Having spent £34.98 on these flowers, I thought they would last longer than 4 days. As you can imagine, I'm not very happy.
Mrs. S Herman.
Preferred solution: Full refund
User's recommendation: No I will not recommend to family and friends
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Not received my Flower delivery
Paid for next day delivery to send my sister flowers for her bday. Should have been delivered on the 5th Nov.
Then I got a message saying 6th and today its saying not till 8th.
Cant get hold of customer services. Just not good enough!!!
About
, , , FlowerFete, Gift2Day
eFlosrist is a British flower delivery service. The company was founded in 1947 and was called Teleflorist, but later it was renamed into eFlosrist. The company has more than 1800 florists all over the United Kingdom and Ireland. eFlosrist delivers flowers not only throughout UK and Ireland, but also to over 140 countries of the world. eFlosrist aims to provide high quality services to leave all customers satisfied. The company guarantees flower freshness for 7 days. eFlosrist has flowers for any occasion. If you are looking for well-designed and fresh bouquets to impress someone special, eFlosrist is the very company you need.

EFlorist is ranked 45 out of 374 in Flowers / Florist category
1947
UK
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You seem upset, maybe you need to let out a good f art.