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EFlorist

EFlorist

www.eflorist.co.uk
What is your customer experience with EFlorist?

EFlorist Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • EFlorist has 1.5 star rating based on 495 customer reviews. Consumers are mostly dissatisfied.

  • 8% of users would likely recommend EFlorist to a friend or colleague.

  • Rating Distribution
  • Pros: Delivery, No pros, Ordering process.
    Cons: Not receiving what i ordered, Customer service, Poor service.

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Media from reviews

EFlorist - Terrible flowers, terrible sales team
EFlorist - Terrible flowers, terrible sales team - Image 2EFlorist - Complaint about flowers deliveredEFlorist - Complaint about flowers delivered - Image 2EFlorist - Complaint about flowers delivered - Image 3EFlorist - Delayed orderEFlorist - About the order i received
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Top EFlorist Reviews

Positive Review

"Said by email to me that flowers left in porch. My don doesn’t have a porch. I Thought was left at wrong address."

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I checked with my son. The flowers were left at my son's correct address. Thank you. Also, it was on time.

Critical Review

"Delivery ok but trying to contact rubbish"

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Answer phone not just cut off as they were doing I phoned about 10 times and no response absolutely disgraceful not happy about using again

Show reviews that mention
flowers delivery order service refund birthday customer email roses customer service
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Niya Nqr
map-marker Bristol, England

Delivery ok but trying to contact rubbish

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Answer phone not just cut off as they were doing I phoned about 10 times and no response absolutely disgraceful not happy about using again

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Rvs J

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

When a Flower Greeting Turns into Frustration

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EFlorist - When a Flower Greeting Turns into Frustration
Contains 1 confidential file for company representatives

Flowers are a universal way to express emotions: care, joy, love, or sorrow. However, when a simple gesture like a flower delivery ends in disappointment due to the provider's failure, frustration naturally arises.

My mother recently turned 80, an occasion that deserved a special celebration. Since I live on the other side of the globe, I decided to surprise her with a bouquet of flowers. A quick Google search led me to EuroFlorist.no, a company that promotes itself as a professional flower delivery service. I placed the order on January 1, five days before the scheduled delivery date, January 6. According to their website, delivery was to occur between 8:00 a.m. and 9:00 p.m. This gave me a sense of reliability and professionalism.

But what should have been a pleasant surprise quickly turned into a frustrating ordeal.

A Failed Delivery

On the birthday, I eagerly awaited a response from my mother. I expected her to mention the beautiful bouquet. To my surprise, she had received nothing. I immediately contacted EuroFlorist's customer service via their website, where I could only access an automated chat function that proved entirely useless.

The next day, January 7, I received an email from customer service. Initially, they claimed the florist had not updated their system. Shortly afterward, a new explanation emerged: poor weather conditions had prevented the delivery. These explanations seemed contradictory and unconvincing.

Later that same day, EuroFlorist attempted to deliver the flowers, but the purpose of flowers is to mark the occasion. I instructed my parents to decline the delivery. The delay rendered the bouquet irrelevant. Had this been a funeral, such a delay would have been completely unacceptable.

To make matters worse, EuroFlorist made a very serious and unfounded accusation: they claimed that my father - an 81-year-old man - had acted violently and confrontationally toward the delivery person. This is both unreasonable and unacceptable, appearing to be a desperate and unprofessional attempt to evade responsibility for a poorly executed service.

Poor Weather or Poor Planning?

EuroFlorist blamed poor weather conditions. While there were challenging conditions on the afternoon of January 6, the weather improved significantly after 7:00 p.m. They had the entire morning delivery window (8:00 a.m.-2:00 p.m.) and again in the evening (7:00-9:00 p.m.) to make the delivery. This makes their excuse insufficient.

What amplified my disappointment was that neither I nor the recipient was contacted, even though the company had access to both our phone numbers. A simple message or call could have resolved the situation. Instead, I had to discover the problem myself and spend time following up on it.

Lack of Accountability

EuroFlorist claims that the flowers were eventually delivered but refuses to provide documentation such as a signature or delivery confirmation. The lack of documentation and follow-up reveals poor internal control and unprofessional customer handling. At the same time, they have not addressed the alleged system error mentioned in their email.

When I contacted my bank to dispute the charge, I was informed that I could not file a complaint until 15 days after the purchase. For a perishable item like flowers, this makes little sense. The flowers lose their value within a few days.

Strengthening Consumer Rights

This incident highlights a broader problem in the consumer landscape. Providers like EuroFlorist, who market themselves as professional operators, must be held accountable when they fail to deliver as promised. When a customer orders five days in advance and pays for a specific service, it is reasonable to expect the delivery to occur as agreed.

Consumers need better protection in such situations. Complaint rules should be adapted to the nature and value of the goods, and companies like EuroFlorist must commit to greater transparency and improved customer service.

Flowers are not just a commodity. They carry emotions, care, and significance. Failing to deliver in this area is not just a disappointment for the customer but also a breach of trust that damages the industry's reputation.

A Damaged Reputation

EuroFlorist's handling of this situation is unfortunately not unique. A quick online search reveals that the company already has a poor reputation among customers. Many report similar problems: delayed deliveries, lack of communication, and poor customer service. This should have been a warning, but unfortunately, I was unaware of this before placing my order.

This experience confirms that EuroFlorist actively avoids taking responsibility for their mistakes, using vague and often baseless excuses to cover up poor service. That they also resort to absurd accusations against customers, as in my case, is both shocking and unacceptable. This is not just a problem for individuals but a practice that undermines trust in the entire industry.

EuroFlorist has not only delivered poor service but has also gone out of their way to avoid accountability, making the experience even worse. It is clear that they are not a company deserving of consumer trust.

View full review
Loss:
$70
Pros:
  • Getting a headache
Cons:
  • Euroflorist actively avoids taking responsibility

Preferred solution: Full refund

User's recommendation: EuroFlorist has not only delivered poor service but has also gone out of their way to avoid accountability

Sage Vid

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Verified Reviewer
| map-marker Tauranga, Bay Of Plenty

Terrible flowers, terrible sales team

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EFlorist - Terrible flowers, terrible sales team
EFlorist - Terrible flowers, terrible sales team - Image 2

This company is a rip off. I spent £57 on a bunch of leaves.

Their bouquets are nothing like advertised. I will downliad photos for comparison

Check out the eFlorist complaints page on facebook to see how shoddy this company is.

Their customer service is horrendous, they don't take the complaints seriously

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User's recommendation: Don't go near them

Haiwen Y

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Verified Reviewer

Complaint about flowers delivered

EFlorist - Complaint about flowers delivered
EFlorist - Complaint about flowers delivered - Image 2
EFlorist - Complaint about flowers delivered - Image 3

I am completely appalled at the state of these flowers when they were sent, compared to the picture; it's absolutely nothing like it. The flowers look half-dead and completely different from how they were shown in the picture.

The text shown on the second page was supposed to be in Mandarin, but the message showed up like that on the card. I am incredibly dissatisfied and disappointed as I was looking forward to sending these flowers to my mum. I would either like a refund, or for the florist to resend the flowers and card again, as they were originally ordered.

I did spend £30.00 on these flowers. I hope that the florist can live up to its reputation, listen to this complaint, and respond accordingly.

View full review
Loss:
$30
Pros:
  • Next day delivery
Cons:
  • False advertisement

Preferred solution: Full refund

User's recommendation: Please make sure you check the pictures I have below

Malgorzata J Jat

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Verified Reviewer

Disappointed customer

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Order the flowers as shown on the order, and tracking will be delivered next day. Email customer service; they didn't care at all.

I was told my delivery would be sent in a day or two. I will never use them again; waste of money and time.

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Preferred solution: Full refund

User's recommendation: Absolutely not

Lui C Fjp

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Verified Reviewer

Delayed order

EFlorist - Delayed order

Hello, good afternoon. I would like to know what happened with this order, WA2168****, to which I have not received any response so far.

The order was for a special day, and I no longer wish to receive it. Is there a way to cancel my order, please?

View full review
Loss:
$55

Preferred solution: Full refund

LAUREN SIMONE T

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Verified Reviewer

Complete rip off

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EFlorist - Complete rip off
EFlorist - Complete rip off - Image 2
EFlorist - Complete rip off - Image 3

Worst online flowers I have ever ordered. If you are willing to pay £26.99 plus nearly £8 in delivery costs for 6 tiny roses, then go ahead.

I attempted a partial refund due to the poor quality of the display to no avail. The display is not worth the value I paid and is not as advertised. Absolutely awful and embarrassing to have received these for my mum's birthday.

AVOID. Complete rip off!

View full review
Loss:
$27
Cons:
  • Poor quality rip off not worth the cost you pay

Preferred solution: Full refund

User's recommendation: AVOID AVOID AVOID

Vasilios Obj

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Verified Reviewer
| map-marker Lanark, South Lanarkshire

Failure to deliver as promised

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I am very disappointed that Eflorist failed to deliver to my cousin on her birthday despite her being a great age (88!) and very ill. I had also paid extra for this service. The flowers were eventually delivered FOUR DAYS LATER!AAv

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User's recommendation: Avoid using Eflorist!

Mardell Gqf

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Milton Keynes, Milton Keynes

Avoid eflorist at all costs

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Avoid eflorist at all costs
Avoid eflorist at all costs - Image 2
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Contains 1 confidential file for company representatives

I ordered flowers Monday 3 Rd December in the morning. I was told delivery Tuesday...did come.

they send the same pre written message " it's being delivered as we speak...absolute lies .

I complained ,then they blocked my email . They are a disgrace of a company...

ruin special occasions for many people...then lie and ignore emails ,messenger and what's app...

avoid disappointment, use any but EFLORIST...

they act like thieves.

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Macaulay Qzi

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Verified Reviewer
| map-marker Hull, Kingston Upon Hull

I am extremely unhappy with my delivery

EFlorist - I am extremely unhappy with my delivery
EFlorist - I am extremely unhappy with my delivery - Image 2

My flowers are passed there best and they are like a £5 petrol station bunch for £35. They are appalling

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Chanay D

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Verified Reviewer

First time customer!

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EFlorist - First time customer!
EFlorist - First time customer! - Image 2
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EFlorist - First time customer! - Image 4

Flowers had been ordered for next day delivery and supposed to be in the bud instead they had come wilted and mouldy with a foul smell never will be ordering again as a first time customer

View full review
Loss:
$20

Preferred solution: Full refund

Kayana Ozk
map-marker Irvine, North Ayrshire

About the order i received

EFlorist - About the order i received

I received my flowers on valentines day from my husband and I'm not happy with the quality of the flowers and they should have been roses and fushias and they have wilted and has you can see in the picture there also dying these cost my husband £37 pounds absolutely disgusting I'm so disappointed with them we won't be ordering from eflorist ever ag

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User's recommendation: I would not recommend for future customers

Makoa Czk

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Verified Reviewer
| map-marker Finchley, Barnet

My flowers were damaged when they arrived

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When I ordered my flowers they arrived with the stems broken and they were falling apart, I tried to return them but the company wont pick up

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User's recommendation: Do not order from this company because they’re expensive for no reason and their service is terrible

Jane L Tnc

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Verified Reviewer

Complaint of nonndelivery

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The next day delivery was supposed to be delivered on Saturday. On Saturday, we received notification that it was out for delivery between 13:30 - 17:30.

However, it did not happen. It is now Monday, and we have received another notification saying it will be delivered today between 18:30 & 20:00, two days after it was originally supposed to be delivered, ruining the surprise.

We have tried to call you, but it fails to connect. Please call.

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Pros:
  • Easy to order
Cons:
  • Not reliable

Preferred solution: Full refund

User's recommendation: Do not use

Ellie Rxe
map-marker Cardiff, Cardiff

Delivery

EFlorist - Delivery

Can you please tell me how 50 red roses can be delivered in a flat envelope type box

Regards

Dale Evans

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User's recommendation: Never

Resolved
Avinash Szd

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Verified Reviewer
| map-marker Basildon, Essex

Resolved: Flowers arrived all dead

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Updated by user Mar 01, 2025

Company fixed the issue and I have been provided with apology. They refunded my item.saud sorry and that was it.

Updated by user Feb 15, 2025

Rubbish like there flower'sAvoid completely as just they don't care how much you spend or complain as no one does anything

Original review Feb 14, 2025

Flowers delivered all dead,no cards no chocolates and ripped of to the sum of £33

Customer service doesn't exist and more chance of raising the titanic then getting decent service from these cowboys

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User's recommendation: Don't bother go to Tesco's Asda Sainsbury's

About

Related Companies

Euroflorist, IFlorist, Teleflorist, FlowerFete, Gift2Day

Summary

eFlosrist is a British flower delivery service. The company was founded in 1947 and was called Teleflorist, but later it was renamed into eFlosrist. The company has more than 1800 florists all over the United Kingdom and Ireland. eFlosrist delivers flowers not only throughout UK and Ireland, but also to over 140 countries of the world. eFlosrist aims to provide high quality services to leave all customers satisfied. The company guarantees flower freshness for 7 days. eFlosrist has flowers for any occasion. If you are looking for well-designed and fresh bouquets to impress someone special, eFlosrist is the very company you need.

EFlorist reviews and complaints

EFlorist is ranked 46 out of 459 in Flowers / Florist category

Founded

1947

Area Served

UK

Payment Methods

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