
EFlorist
EFlorist Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EFlorist has 1.5 star rating based on 498 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend EFlorist to a friend or colleague.
- Rating Distribution
Pros: Delivery, No pros, Ordering process.
Cons: Not receiving what i ordered, Customer service, Poor service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EFlorist has 1.5 star rating based on 498 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend EFlorist to a friend or colleague.
- Rating Distribution
Pros: Delivery, No pros, Ordering process.
Cons: Not receiving what i ordered, Customer service, Poor service.35% of users think that EFlorist should improve its Customer Service.
79% of users say that they won't use EFlorist in the future for similar services or products.Recent recommendations regarding this business are as follows: "Don't order your flowers by eflorist", "I would advise potential customers to consider other options!", "Take notice", "Don’t waste your money.", "Buy from someone else".
Most users ask EFlorist for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































Flowers nit delivered in time
The flowers should be delivered on 18-06-2025. Surprise for my daughters birthday. Payed the fee for delivering on time
User's recommendation: Don't order your flowers by eflorist

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhen a Flower Greeting Turns into Frustration
Flowers are a universal way to express emotions: care, joy, love, or sorrow. However, when a simple gesture like a flower delivery ends in disappointment due to the provider's failure, frustration naturally arises.
My mother recently turned 80, an occasion that deserved a special celebration. Since I live on the other side of the globe, I decided to surprise her with a bouquet of flowers. A quick Google search led me to EuroFlorist.no, a company that promotes itself as a professional flower delivery service. I placed the order on January 1, five days before the scheduled delivery date, January 6. According to their website, delivery was to occur between 8:00 a.m. and 9:00 p.m. This gave me a sense of reliability and professionalism.
But what should have been a pleasant surprise quickly turned into a frustrating ordeal.
A Failed Delivery
On the birthday, I eagerly awaited a response from my mother. I expected her to mention the beautiful bouquet. To my surprise, she had received nothing. I immediately contacted EuroFlorist's customer service via their website, where I could only access an automated chat function that proved entirely useless.
The next day, January 7, I received an email from customer service. Initially, they claimed the florist had not updated their system. Shortly afterward, a new explanation emerged: poor weather conditions had prevented the delivery. These explanations seemed contradictory and unconvincing.
Later that same day, EuroFlorist attempted to deliver the flowers, but the purpose of flowers is to mark the occasion. I instructed my parents to decline the delivery. The delay rendered the bouquet irrelevant. Had this been a funeral, such a delay would have been completely unacceptable.
To make matters worse, EuroFlorist made a very serious and unfounded accusation: they claimed that my father - an 81-year-old man - had acted violently and confrontationally toward the delivery person. This is both unreasonable and unacceptable, appearing to be a desperate and unprofessional attempt to evade responsibility for a poorly executed service.
Poor Weather or Poor Planning?
EuroFlorist blamed poor weather conditions. While there were challenging conditions on the afternoon of January 6, the weather improved significantly after 7:00 p.m. They had the entire morning delivery window (8:00 a.m.-2:00 p.m.) and again in the evening (7:00-9:00 p.m.) to make the delivery. This makes their excuse insufficient.
What amplified my disappointment was that neither I nor the recipient was contacted, even though the company had access to both our phone numbers. A simple message or call could have resolved the situation. Instead, I had to discover the problem myself and spend time following up on it.
Lack of Accountability
EuroFlorist claims that the flowers were eventually delivered but refuses to provide documentation such as a signature or delivery confirmation. The lack of documentation and follow-up reveals poor internal control and unprofessional customer handling. At the same time, they have not addressed the alleged system error mentioned in their email.
When I contacted my bank to dispute the charge, I was informed that I could not file a complaint until 15 days after the purchase. For a perishable item like flowers, this makes little sense. The flowers lose their value within a few days.
Strengthening Consumer Rights
This incident highlights a broader problem in the consumer landscape. Providers like EuroFlorist, who market themselves as professional operators, must be held accountable when they fail to deliver as promised. When a customer orders five days in advance and pays for a specific service, it is reasonable to expect the delivery to occur as agreed.
Consumers need better protection in such situations. Complaint rules should be adapted to the nature and value of the goods, and companies like EuroFlorist must commit to greater transparency and improved customer service.
Flowers are not just a commodity. They carry emotions, care, and significance. Failing to deliver in this area is not just a disappointment for the customer but also a breach of trust that damages the industry's reputation.
A Damaged Reputation
EuroFlorist's handling of this situation is unfortunately not unique. A quick online search reveals that the company already has a poor reputation among customers. Many report similar problems: delayed deliveries, lack of communication, and poor customer service. This should have been a warning, but unfortunately, I was unaware of this before placing my order.
This experience confirms that EuroFlorist actively avoids taking responsibility for their mistakes, using vague and often baseless excuses to cover up poor service. That they also resort to absurd accusations against customers, as in my case, is both shocking and unacceptable. This is not just a problem for individuals but a practice that undermines trust in the entire industry.
EuroFlorist has not only delivered poor service but has also gone out of their way to avoid accountability, making the experience even worse. It is clear that they are not a company deserving of consumer trust.
- Getting a headache
- Euroflorist actively avoids taking responsibility
Preferred solution: Full refund
User's recommendation: EuroFlorist has not only delivered poor service but has also gone out of their way to avoid accountability
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Terrible flowers, terrible sales team
This company is a rip off. I spent £57 on a bunch of leaves.
Their bouquets are nothing like advertised. I will downliad photos for comparison
Check out the eFlorist complaints page on facebook to see how shoddy this company is.
Their customer service is horrendous, they don't take the complaints seriously
User's recommendation: Don't go near them

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgusting customer service
I recently had an unfortunate experience with Eflorist regarding a flower delivery. Due to a mistake on my part, the postcode was entered incorrectly.
Despite providing my phone number and email for any potential issues, I wasn't contacted when the delivery couldn't be completed.
When I reached out to customer service, I spoke with Peter, who simply reiterated the terms and conditions, offering no assistance or empathy to rectify the situation. My request for understanding and support was met with indifference, as I was merely informed of my error without any attempt to provide a solution.
Furthermore, I questioned why the delivery driver did not reach out to me upon encountering the address issue, as expected when contact information is provided. Barts response was equally unhelpful, stating that they could not assist with this matter.
This left me wondering who can, if not the customer service team.
Overall, my experience with Eflorist was disappointing, highlighting a lack of customer care and problem-solving. I would advise potential customers to consider other options, as my interactions with this company have been far from satisfactory.
- No customer service
- Extremely unhelpful
Preferred solution: Deliver product or service ordered
User's recommendation: I would advise potential customers to consider other options!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Very Unhappy customer
I just had my 80 th birthday. A very dear friend of mine sent me flowers from Eflowers.
They arrived, What a mess!!! l emailed them sent a photo to them. They agreed they were, indeed, a mess!! They replaced them.
The second lot were just as bad. I was devestated. My elderely friend was in tears, as was l.she has wasted her money. I feel so sorry for her.
Please think twice about sending flowers online. Better to go to a reputable florist and save yourself the messing around that my friend and l have gone through. IF MY FRIEND GETS REIMBURSED , HIGHLY UNLIKELY.
I WILL REPORT BACK TO YOU. JUZT BE CAUTIOUS
User's recommendation: Take notice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint about flowers delivered
I am completely appalled at the state of these flowers when they were sent, compared to the picture; it's absolutely nothing like it. The flowers look half-dead and completely different from how they were shown in the picture.
The text shown on the second page was supposed to be in Mandarin, but the message showed up like that on the card. I am incredibly dissatisfied and disappointed as I was looking forward to sending these flowers to my mum. I would either like a refund, or for the florist to resend the flowers and card again, as they were originally ordered.
I did spend £30.00 on these flowers. I hope that the florist can live up to its reputation, listen to this complaint, and respond accordingly.
- Next day delivery
- False advertisement
Preferred solution: Full refund
User's recommendation: Please make sure you check the pictures I have below

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisappointed customer
Order the flowers as shown on the order, and tracking will be delivered next day. Email customer service; they didn't care at all.
I was told my delivery would be sent in a day or two. I will never use them again; waste of money and time.
Preferred solution: Full refund
User's recommendation: Absolutely not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed order
Hello, good afternoon. I would like to know what happened with this order, WA2168****, to which I have not received any response so far.
The order was for a special day, and I no longer wish to receive it. Is there a way to cancel my order, please?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplete rip off
Worst online flowers I have ever ordered. If you are willing to pay £26.99 plus nearly £8 in delivery costs for 6 tiny roses, then go ahead.
I attempted a partial refund due to the poor quality of the display to no avail. The display is not worth the value I paid and is not as advertised. Absolutely awful and embarrassing to have received these for my mum's birthday.
AVOID. Complete rip off!
- Poor quality rip off not worth the cost you pay
Preferred solution: Full refund
User's recommendation: AVOID AVOID AVOID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Failure to deliver as promised
I am very disappointed that Eflorist failed to deliver to my cousin on her birthday despite her being a great age (88!) and very ill. I had also paid extra for this service. The flowers were eventually delivered FOUR DAYS LATER!AAv
User's recommendation: Avoid using Eflorist!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Avoid eflorist at all costs
I ordered flowers Monday 3 Rd December in the morning. I was told delivery Tuesday...did come.
they send the same pre written message " it's being delivered as we speak...absolute lies .
I complained ,then they blocked my email . They are a disgrace of a company...
ruin special occasions for many people...then lie and ignore emails ,messenger and what's app...
avoid disappointment, use any but EFLORIST...
they act like thieves.
Resolved: Delivery ok but trying to contact rubbish
Answer phone not just cut off as they were doing I phoned about 10 times and no response absolutely disgraceful not happy about using again
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I am extremely unhappy with my delivery
My flowers are passed there best and they are like a £5 petrol station bunch for £35. They are appalling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFirst time customer!
Flowers had been ordered for next day delivery and supposed to be in the bud instead they had come wilted and mouldy with a foul smell never will be ordering again as a first time customer
Preferred solution: Full refund
Complain
Don't buy from eflorist , I ordered some flowers to be delivered on Saturday for a new home for my grandson,they were in all day moving in and on Sunday and no flowers delivered. The flowers will be 3days old if they get delivered today which is unexceptionable!!
Can't get intouch with anyone. Very very disappointed
User's recommendation: Buy from someone else
About
, , , FlowerFete, Gift2Day
eFlosrist is a British flower delivery service. The company was founded in 1947 and was called Teleflorist, but later it was renamed into eFlosrist. The company has more than 1800 florists all over the United Kingdom and Ireland. eFlosrist delivers flowers not only throughout UK and Ireland, but also to over 140 countries of the world. eFlosrist aims to provide high quality services to leave all customers satisfied. The company guarantees flower freshness for 7 days. eFlosrist has flowers for any occasion. If you are looking for well-designed and fresh bouquets to impress someone special, eFlosrist is the very company you need.

EFlorist is ranked 47 out of 488 in Flowers / Florist category
1947
UK
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