
EFlorist
EFlorist Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EFlorist has 1.5 star rating based on 491 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend EFlorist to a friend or colleague.
- Rating Distribution
Pros: Delivery, No pros, Ordering process.
Cons: Not receiving what i ordered, Customer service, Poor service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
EFlorist has 1.5 star rating based on 491 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend EFlorist to a friend or colleague.
- Rating Distribution
Pros: Delivery, No pros, Ordering process.
Cons: Not receiving what i ordered, Customer service, Poor service.33% of users think that EFlorist should improve its Customer Service.
78% of users say that they won't use EFlorist in the future for similar services or products.Recent recommendations regarding this business are as follows: "Avoid", "Avoid Eflorist. Amazon are much more reliable.", "Do not order from this company because they’re expensive for no reason and their service is terrible", "Do not use", "No recommendations as I was not happy with the delivery".
Most users ask EFlorist for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews











































Nothing ever arrived
Ordered next day delivery paid extra£7.99 for the guaranteed next day, nothing ever arrived!! DO NOT USE THIS RIP OFF COMPANY
WILL TAKE TO COURT
User's recommendation: Avoid

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhen a Flower Greeting Turns into Frustration
Flowers are a universal way to express emotions: care, joy, love, or sorrow. However, when a simple gesture like a flower delivery ends in disappointment due to the provider's failure, frustration naturally arises.
My mother recently turned 80, an occasion that deserved a special celebration. Since I live on the other side of the globe, I decided to surprise her with a bouquet of flowers. A quick Google search led me to EuroFlorist.no, a company that promotes itself as a professional flower delivery service. I placed the order on January 1, five days before the scheduled delivery date, January 6. According to their website, delivery was to occur between 8:00 a.m. and 9:00 p.m. This gave me a sense of reliability and professionalism.
But what should have been a pleasant surprise quickly turned into a frustrating ordeal.
A Failed Delivery
On the birthday, I eagerly awaited a response from my mother. I expected her to mention the beautiful bouquet. To my surprise, she had received nothing. I immediately contacted EuroFlorist's customer service via their website, where I could only access an automated chat function that proved entirely useless.
The next day, January 7, I received an email from customer service. Initially, they claimed the florist had not updated their system. Shortly afterward, a new explanation emerged: poor weather conditions had prevented the delivery. These explanations seemed contradictory and unconvincing.
Later that same day, EuroFlorist attempted to deliver the flowers, but the purpose of flowers is to mark the occasion. I instructed my parents to decline the delivery. The delay rendered the bouquet irrelevant. Had this been a funeral, such a delay would have been completely unacceptable.
To make matters worse, EuroFlorist made a very serious and unfounded accusation: they claimed that my father - an 81-year-old man - had acted violently and confrontationally toward the delivery person. This is both unreasonable and unacceptable, appearing to be a desperate and unprofessional attempt to evade responsibility for a poorly executed service.
Poor Weather or Poor Planning?
EuroFlorist blamed poor weather conditions. While there were challenging conditions on the afternoon of January 6, the weather improved significantly after 7:00 p.m. They had the entire morning delivery window (8:00 a.m.-2:00 p.m.) and again in the evening (7:00-9:00 p.m.) to make the delivery. This makes their excuse insufficient.
What amplified my disappointment was that neither I nor the recipient was contacted, even though the company had access to both our phone numbers. A simple message or call could have resolved the situation. Instead, I had to discover the problem myself and spend time following up on it.
Lack of Accountability
EuroFlorist claims that the flowers were eventually delivered but refuses to provide documentation such as a signature or delivery confirmation. The lack of documentation and follow-up reveals poor internal control and unprofessional customer handling. At the same time, they have not addressed the alleged system error mentioned in their email.
When I contacted my bank to dispute the charge, I was informed that I could not file a complaint until 15 days after the purchase. For a perishable item like flowers, this makes little sense. The flowers lose their value within a few days.
Strengthening Consumer Rights
This incident highlights a broader problem in the consumer landscape. Providers like EuroFlorist, who market themselves as professional operators, must be held accountable when they fail to deliver as promised. When a customer orders five days in advance and pays for a specific service, it is reasonable to expect the delivery to occur as agreed.
Consumers need better protection in such situations. Complaint rules should be adapted to the nature and value of the goods, and companies like EuroFlorist must commit to greater transparency and improved customer service.
Flowers are not just a commodity. They carry emotions, care, and significance. Failing to deliver in this area is not just a disappointment for the customer but also a breach of trust that damages the industry's reputation.
A Damaged Reputation
EuroFlorist's handling of this situation is unfortunately not unique. A quick online search reveals that the company already has a poor reputation among customers. Many report similar problems: delayed deliveries, lack of communication, and poor customer service. This should have been a warning, but unfortunately, I was unaware of this before placing my order.
This experience confirms that EuroFlorist actively avoids taking responsibility for their mistakes, using vague and often baseless excuses to cover up poor service. That they also resort to absurd accusations against customers, as in my case, is both shocking and unacceptable. This is not just a problem for individuals but a practice that undermines trust in the entire industry.
EuroFlorist has not only delivered poor service but has also gone out of their way to avoid accountability, making the experience even worse. It is clear that they are not a company deserving of consumer trust.
- Getting a headache
- Euroflorist actively avoids taking responsibility
Preferred solution: Full refund
User's recommendation: EuroFlorist has not only delivered poor service but has also gone out of their way to avoid accountability
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint about flowers delivered
I am completely appalled at the state of these flowers when they were sent, compared to the picture; it's absolutely nothing like it. The flowers look half-dead and completely different from how they were shown in the picture.
The text shown on the second page was supposed to be in Mandarin, but the message showed up like that on the card. I am incredibly dissatisfied and disappointed as I was looking forward to sending these flowers to my mum. I would either like a refund, or for the florist to resend the flowers and card again, as they were originally ordered.
I did spend £30.00 on these flowers. I hope that the florist can live up to its reputation, listen to this complaint, and respond accordingly.
- Next day delivery
- False advertisement
Preferred solution: Full refund
User's recommendation: Please make sure you check the pictures I have below
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDelayed order
Hello, good afternoon. I would like to know what happened with this order, WA2168****, to which I have not received any response so far.
The order was for a special day, and I no longer wish to receive it. Is there a way to cancel my order, please?
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplete rip off
Worst online flowers I have ever ordered. If you are willing to pay £26.99 plus nearly £8 in delivery costs for 6 tiny roses, then go ahead.
I attempted a partial refund due to the poor quality of the display to no avail. The display is not worth the value I paid and is not as advertised. Absolutely awful and embarrassing to have received these for my mum's birthday.
AVOID. Complete rip off!
- Poor quality rip off not worth the cost you pay
Preferred solution: Full refund
User's recommendation: AVOID AVOID AVOID
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |Avoid eflorist at all costs
I ordered flowers Monday 3 Rd December in the morning. I was told delivery Tuesday...did come.
they send the same pre written message " it's being delivered as we speak...absolute lies .
I complained ,then they blocked my email . They are a disgrace of a company...
ruin special occasions for many people...then lie and ignore emails ,messenger and what's app...
avoid disappointment, use any but EFLORIST...
they act like thieves.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I am extremely unhappy with my delivery
My flowers are passed there best and they are like a £5 petrol station bunch for £35. They are appalling
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFirst time customer!
Flowers had been ordered for next day delivery and supposed to be in the bud instead they had come wilted and mouldy with a foul smell never will be ordering again as a first time customer
Preferred solution: Full refund
About the order i received
I received my flowers on valentines day from my husband and I'm not happy with the quality of the flowers and they should have been roses and fushias and they have wilted and has you can see in the picture there also dying these cost my husband £37 pounds absolutely disgusting I'm so disappointed with them we won't be ordering from eflorist ever ag
User's recommendation: I would not recommend for future customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My flowers were damaged when they arrived
When I ordered my flowers they arrived with the stems broken and they were falling apart, I tried to return them but the company wont pick up
User's recommendation: Do not order from this company because they’re expensive for no reason and their service is terrible
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint of nonndelivery
The next day delivery was supposed to be delivered on Saturday. On Saturday, we received notification that it was out for delivery between 13:30 - 17:30.
However, it did not happen. It is now Monday, and we have received another notification saying it will be delivered today between 18:30 & 20:00, two days after it was originally supposed to be delivered, ruining the surprise.
We have tried to call you, but it fails to connect. Please call.
- Easy to order
- Not reliable
Preferred solution: Full refund
User's recommendation: Do not use
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Resolved: Flowers arrived all dead
Company fixed the issue and I have been provided with apology. They refunded my item.saud sorry and that was it.
Rubbish like there flower'sAvoid completely as just they don't care how much you spend or complain as no one does anything
Flowers delivered all dead,no cards no chocolates and ripped of to the sum of £33
Customer service doesn't exist and more chance of raising the titanic then getting decent service from these cowboys
User's recommendation: Don't bother go to Tesco's Asda Sainsbury's
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Complaint of nonndelivery
I ordered a bouquet of flowers on Friday to be delivered Saturday but they didnt get delivered, it is now Monday and they are still not delivered. This bouquet was for my friends special so as you can imagine I am really not very happy with this service at all. I tried to call this morning but the call keeps getting cut off, please look into this and get back to me
User's recommendation: No recommendations as I was not happy with the delivery
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Verified ReviewerDog toy destroyed
A so called indestructible dog toy I paid £13 for was destroyed by my dog in ten minutes
Advertised as indestructible my goodie had a leg off in ten minutes flat plus the contents of the body all over the floor in 20.
- Not as described
Preferred solution: Full refund
User's recommendation: Don’t buy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |My order was so disgusting, I am contacting Trading Standards.Ref: EF-WA22041***-*. EG3303,CHO00F
Not even 1 star, you con artists.
Phone me today, or I am contacting Trading Standards.
The delivery was late, after paying extra, the flowers were nothing like the picture.
User's recommendation: Never buy from this company
About
, , , FlowerFete, Gift2Day
eFlosrist is a British flower delivery service. The company was founded in 1947 and was called Teleflorist, but later it was renamed into eFlosrist. The company has more than 1800 florists all over the United Kingdom and Ireland. eFlosrist delivers flowers not only throughout UK and Ireland, but also to over 140 countries of the world. eFlosrist aims to provide high quality services to leave all customers satisfied. The company guarantees flower freshness for 7 days. eFlosrist has flowers for any occasion. If you are looking for well-designed and fresh bouquets to impress someone special, eFlosrist is the very company you need.

EFlorist is ranked 45 out of 404 in Flowers / Florist category
1947
UK
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