EFlorist Reviews and Complaints
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EFlorist - Delivery Never Arrived
I purchased flowers to the value of almost £60 to arrive on the 23rd of December as a Christmas gift to a good friend who has supported me since the death of my mother. When I contacted Customer Service the first time asking where the delivery was, they told me I would receive a text once the flowers arrived, no text and no flowers! I then contacted Customer Services again and was told they were liaising with the local florist, I contacted them again for an update and was ignored ... Christmas has now passed, I'm still £60 out of pocket, I'm still being ignored other than receiving an email after I told them how appalling they are on their Facebook page, they deleted my review .... Truth hurts! The ridiculous email I received from them stated the florist is closed today, can they simply not grasp that after multiple demands of wanting a refund and no flowers received by my friend, that contacting a closed florist is rather moronic and also yet more stalling tactics in supplying me with my money back? Never, ever buy from this company as it is not worth the upset, stress and tears ... They've let me down unforgivably, their customer service is appalling and disgusting ... They don't care, they ignore requests for refunds and the only time I get a response from them is when I post a bad review, a review in which they are most deserving! Disgraceful company, unforgivably poor service and until my money is returned, they are thieves too!
Review
Service
Cons
- Customer service
- Flowers did not turn up
Reason of review
Poor customer service
Loss
$70
Preferred solution
Full refund
Tags
We ordered a classic natural tied sheaf for a dear friends funeral, he adopted one of the rescue dogs from the rescue we work for and was a wonderful man who loved animals and flowers. When we arrived at the crematorium we her hurt embarrassed and disgusted they...
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Review
Product
Reason of review
Not as described/ advertised
EFlorist - Poor, late delivery and to wrong address
Delivered wrong address 24 hours later than due - Saturday 4pm! Next door 1/2 miles away kept box unopened and delivered after weekend, so 4 days without water - wilted and told they are not in bud
Review
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Truly abysmal service anywhere has to be better than this company, I had to write to ask why a delivery had not been made the 5 days later it was delivered and look like the flowers were thrown down my G/f found them face down ,broken flowers , dying from no water and...
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Review
Product
Cons
- Sevice
Reason of review
Damaged or defective
Loss
$30
Preferred solution
Full refund
EFlorist - None delivery
Ordered 100 red roses for my anniversary to be delivered 17 Aug - I’m out of the country so it was very important, had no fall back - on the same morning got an e mail to say they wouldn’t deliver until the Monday - 2 days late - unacceptable and extremely upsetting for everyone - furious
Review
Product
Cons
- Not receiving what i ordered
Reason of review
Poor customer service
Loss
$55
Preferred solution
Deliver product or service ordered
Tags
Flowers delivered 4 days late!! End of story. Website Advertising next day delivery if ordered by 3PM. **False advertising ! Website shows a bouquet wrapped in foil, Flowers are sent flat packed in a Box!!! **False Advertising !! Flowers are sent by Royal mail, which...
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Review
Reason of review
Order processing issue
I ordered flowers for mothers day, four days in advance, as I am an only child this was quite important to my mother, I phoned 2 days later when they didn't arrive, I was told that I'm not entitled to a refund as they do not guarantee a delivery date, which I had payed...
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Review
Product
Cons
- Not the same as what was ordered
- Company are thieves
- Poor service
Reason of review
Not as described/ advertised
Loss
$41
Preferred solution
Full refund
Tags
EFlorist - Shocking service no flowers nor refund
Ordered flowers for my daughter which she has not received. They were due to ve delivered on friday. I requested a refund was told that will be fine, next thing i get an email flowrs have been delivered however to where ? As my daughter has not received them. Shocking and stressful. I spent alot of SA RANDS paying for nothing. I would like this matter taken further.
An invoice came up on my email from eflowers that I had ordered flowers thru pay pal. I never ordered flowers. The invoice was on my phone making it very hard to read. I live in West Bend, WI in the USA. I don't know anyone at all in the U.K. I tried to reach customer...
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Review
Service
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
WORST florist, firstly they delivered the flowers to a completely different address not even close to the correct one. (Luckily the couple who received the flowers were nice enough to travel to the correct home address to hand deliver the flowers) Once opened after...
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I ordered flowers for my sister in-laws 60th when they arrived they wasn’t in good shape at all also didn’t look like the ones I ordered disappointed isn’t the word very upset looked like they weren’t far from dying really angry avoid